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Guy,
, Unable to get my printer online it asks

Customer Question
Customer: ***** ***** Guy,...
Customer: ***** ***** Guy,
JA: Thanks. Can you give me any more details about your issue?
Customer: Unable to get my printer online it asks for a passphrase. The printer is off line and i am unable to get it online.
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Submitted: 2 years ago.Category: Networking
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Answered in 2 minutes by:
1/13/2016
Network Technician: Randy IT Tech, Network Administrator replied 2 years ago
Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 10,108
Experience: Information Technology Specialist
Verified

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue. The passphrase that the printer is asking for is the wifi password(network key).

If you have a Windows computer that is currently connected to the Internet through the wireless router

the password ***** ***** that computer.

Please follow these steps:

  • Click the wireless strength indicator on the Windows taskbar (bottom right corner).
  • Right-click your wireless network name, and then select Properties.
  • Click on the security heading, Select Show characters to display the wireless network password.

If you are not able to find or view the password ***** let me know the brand and model of your router/modem,

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Randy IT Tech
Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 10,108
10,108 Satisfied Customers
Experience: Information Technology Specialist

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