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Claws224, IEEE Network Engineer
Category: Networking
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Experience:  IEEE, Microsoft
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Printer not working - comes ip on screen in Japanese

Customer Question

Printer not working - comes ip on screen in Japanese language -Envy 4500 Hewlett Packard. not responding HELP HELP pls.
Submitted: 1 year ago.
Category: Networking
Expert:  Quiksilver07070 replied 1 year ago.

Hello and thank you for choosing


Honestly it sounds like you may have contracted a virus or some malware.

Have you ever gotten a virus before? Do you have any Anti-Virus software?


When did this FIRST happen? Have you ever had any problems in the past with this printer?


How old is this printer? When did you purchase it? What year?