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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I just installed a new HP printer, wireless. Seems it is all

Customer Question

I just installed a new HP printer, wireless. Seems it is all downloaded ready to use. But, all I can print are from my Email account and from Word. Nothing from FB or any of my pictures............Why? Is it to be set on Offline? or not?
Submitted: 1 year ago.
Category: Networking
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

What's the model of your HP printer, please?

May I set up a quick, secure remote session to check the issue now?

Please reply back using the box below. Thank you.

Customer: replied 1 year ago.
HP Model 6830 Officejet Pro
Expert:  Bryan replied 1 year ago.

OK; what exactly happens when you try to print out your pictures now? Do you get any error, or do they just get stuck in the print queue?

Customer: replied 1 year ago.
Nothing show in the print que. Nothing happens. (It only prints out from emails and Word program items)
Expert:  Bryan replied 1 year ago.

Hmm; may we go ahead with a remote session for me to check the issue? I'll waive off the remote fee for you as well; let me know.

Customer: replied 1 year ago.
No, I do not want remote session. I have decided I wd like to close out this account. Please cancel all my information! Thanks,!!!!
Expert:  Bryan replied 1 year ago.

No issues, will close out this question now - please do not reply back any further. Thanks.

Customer: replied 1 year ago.
Is my cr card info cancelled?
I want account closed.
Please confirm here.
Expert:  Bryan replied 1 year ago.

I have sent in a request to close out your question and account now. Once again, do NOT reply any further on this page; thanks.