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I have a netgear WGR614 v.8 wireless router and cannot

Customer Question
connect my treadmill's WiFI....
I have a netgear WGR614 v.8 wireless router and cannot connect my treadmill's WiFI. requirements for the treadmill's WiFi is a 802.11b/g/n which I think my router meets, but every time I try to connect the two I get a "Disconnected" response on my treadmill. Any help would be appreciated.
Submitted: 2 years ago.Category: Networking
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1/8/2016
Network Technician: Tim, Sr. Engineer replied 2 years ago
Tim
Tim, Sr. Engineer
Category: Networking
Satisfied Customers: 891
Experience: Sr. Systems and Network Engineer
Verified

Hi there, I'm Tim and will be assisting you. May I offer a phone call or remote session to make solving your problem quicker? Even after we are through, you can still come back here for free help regarding the same issue.

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Network Technician: Tim, Sr. Engineer replied 2 years ago

a/g/n should cover it, whats the model # ***** the router?

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Network Technician: Tim, Sr. Engineer replied 2 years ago

and the treadmill for that matter.

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Customer reply replied 2 years ago
router is Netgear WGR 614 v.8, the treadmill is a Freemotion 860 model no. SFTL 15513.3
Network Technician: Tim, Sr. Engineer replied 2 years ago

ok

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Network Technician: Tim, Sr. Engineer replied 2 years ago

Can you tell me how you tried to pair it? did you use wps?

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Customer reply replied 2 years ago
On the treadmill screen it searches for available WIFI signals. I then selected our home network and it tries to connect, but response comes back as disabled.
Network Technician: Tim, Sr. Engineer replied 2 years ago

doesnt ask for a password?

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Customer reply replied 2 years ago
Never gets to that step of asking for a password
Network Technician: Tim, Sr. Engineer replied 2 years ago

the treadmill only supports B

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Network Technician: Tim, Sr. Engineer replied 2 years ago

and requires a An iFit.com membership

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Network Technician: Tim, Sr. Engineer replied 2 years ago

the treadmill doesnet even see your routher does it?

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Customer reply replied 2 years ago
OK. but to activate the iFit.com membership , which I can do from the treadmill if I get connected. it sees the router cause it brings up our SSID name
Network Technician: Tim, Sr. Engineer replied 2 years ago

right

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Customer reply replied 2 years ago
Does it mean I need to upgrade my router?
Network Technician: Tim, Sr. Engineer replied 2 years ago

hold one a second man.

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Network Technician: Tim, Sr. Engineer replied 2 years ago

Robert, give me a few i want to make sure i give you accurate info.

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Network Technician: Tim, Sr. Engineer replied 2 years ago

Robert, can you confirm this is the same treadmill please?

https://www.freemotionfitness.com/fitness/en/Commercial-Fitness/treadmills/FreeMotion-Treadmill-Basic

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Customer reply replied 2 years ago
Correct brand , but different model. my model is STFL15513.3
Network Technician: Tim, Sr. Engineer replied 2 years ago

how about this one

http://www.amazon.com/FreeMotion-SFTL15513-860-Treadmill/dp/B00JVGNYQ6/ref=sr_1_1?s=electronics&ie=UTF8&qid=1452278033&sr=8-1&keywords=Freemotion+860

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Customer reply replied 2 years ago
that looks like it. Freemotion 860 interactive
Network Technician: Tim, Sr. Engineer replied 2 years ago

i'm trying to find an accurate manual, they dom't seem to have much on these things ontheir site.

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Network Technician: Tim, Sr. Engineer replied 2 years ago

from what i can see, that treadmill has no wireless capability.

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Network Technician: Tim, Sr. Engineer replied 2 years ago

your router does G only.

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Customer reply replied 2 years ago
It does according to the manual that it came with. does that make a difference? The G only
Network Technician: Tim, Sr. Engineer replied 2 years ago

I believe you. G only should be fine if the treadmilsupports it. Thethings treadmills usually support are TV's and act as remote controls for TVs/Stereos.

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Network Technician: Tim, Sr. Engineer replied 2 years ago

I have not found any treadmills they make reference actual internet wifi

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Network Technician: Tim, Sr. Engineer replied 2 years ago

IS it refering to ifit by anychance?

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Network Technician: Tim, Sr. Engineer replied 2 years ago

that machine does pair with the ifit braclet over wireless G.....but not to a router.

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Customer reply replied 2 years ago
It should. No mention of having to have an iFIT bracelet. It has a wireless network mode. It brings up all types of networks but just wont connect with mine.
Network Technician: Tim, Sr. Engineer replied 2 years ago

Ok, it all kind of makes sense. The treadmill connects to the ifit bracelet, and that bracelet connects to the wireless router.

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Network Technician: Tim, Sr. Engineer replied 2 years ago

really odd, can't find a single note on that.

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Network Technician: Tim, Sr. Engineer replied 2 years ago

Does it see your network? If so what does it do after that?

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Network Technician: Tim, Sr. Engineer replied 2 years ago

i'll have to try and walk you through it since there is no decent documentation

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Network Technician: Tim, Sr. Engineer replied 2 years ago

Would you mind doing this on the phone so we can work together and try and get this working?

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Network Technician: Tim, Sr. Engineer replied 2 years ago

i'm out of options on this side since the manufacturer does not have a manual available for that specific mode, and not much is online.

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Customer reply replied 2 years ago
There is no mention in the manual anywhere about having to have an iFIT bracelet. It should connect to a wireless system cause it even recognizes my wireless printers WiFi. After I select my SSID and it asks to connect, I touch the connect tab and the treadmill screen comes back as saying the SSID is disabled.
Network Technician: Tim, Sr. Engineer replied 2 years ago

perhaps yiur SSID is off on your router.

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Customer reply replied 2 years ago
there is a network icon with a lock on it.
Network Technician: Tim, Sr. Engineer replied 2 years ago

i believe you that it has wifil.

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Network Technician: Tim, Sr. Engineer replied 2 years ago

i'm just not able to find documentation. If it says it needs a SSID, there is a chance its off on the router.

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Customer reply replied 2 years ago
How do I find that out?
Network Technician: Tim, Sr. Engineer replied 2 years ago

We need to log into the router unfortunately

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Network Technician: Tim, Sr. Engineer replied 2 years ago

Do you have the Admin password ***** the router? Not the same as the wifi password.

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Customer reply replied 2 years ago
Can you assist with that? I have my router up on my computer.
Network Technician: Tim, Sr. Engineer replied 2 years ago

I can remote in and assist, but i would need the password ***** the router.

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Network Technician: Tim, Sr. Engineer replied 2 years ago

unless someone left it defualt, in which case i could get in.

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Network Technician: Tim, Sr. Engineer replied 2 years ago

There is obviously a lot of things I Can't see here from Colorado.

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Network Technician: Tim, Sr. Engineer replied 2 years ago

Do you want me to try and do a remote session and see what i can gather?

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Customer reply replied 2 years ago
I am in the Netgear router wizard.
Network Technician: Tim, Sr. Engineer replied 2 years ago

ok, well find out rather or not SSID is turned on or off.

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Customer reply replied 2 years ago
Wireless AP is on and broadcast name is on
Network Technician: Tim, Sr. Engineer replied 2 years ago

the menues are different for most of the different versions, i don't know by heart where you need to go. And that wizzard only gives you some options, we usually log into the web interface

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Network Technician: Tim, Sr. Engineer replied 2 years ago

Ok, that sounds like SSID

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Network Technician: Tim, Sr. Engineer replied 2 years ago

SSID is just the brodcast name of the router.

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Customer reply replied 2 years ago
the SSID broadcast name is BIGFISH
Network Technician: Tim, Sr. Engineer replied 2 years ago

the treadmil should be able to see that name then,

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Customer reply replied 2 years ago
It does.
Network Technician: Tim, Sr. Engineer replied 2 years ago

you indicated it did not.

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Network Technician: Tim, Sr. Engineer replied 2 years ago

so after that select it, and it should ask for a password.

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Customer reply replied 2 years ago
I do. but for some reason the treadmill doesn't ask me for the password.
Network Technician: Tim, Sr. Engineer replied 2 years ago

That doesn't make sense obviously.

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Customer reply replied 2 years ago
Again. there is a network icon with a lock on it after the BIGFISH
Network Technician: Tim, Sr. Engineer replied 2 years ago

it doesnt say anything about WPS does it?

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Network Technician: Tim, Sr. Engineer replied 2 years ago

what strikes be is that there are ZERO references to this treadmill being connected to a router

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Network Technician: Tim, Sr. Engineer replied 2 years ago

If i were standing there, i could def take a look - obviously. I know a lot about nwtworking and such, treadmills not so much. But it doesn't seem like many people are hooking this thing up to a a router. If there was a WPS option, that would make more sense,

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Network Technician: Tim, Sr. Engineer replied 2 years ago

This pretty much sounds like a problem with the treadmill.

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Network Technician: Tim, Sr. Engineer replied 2 years ago

Would you like to talk to another expert than I? Probably going to get the same questions/answers

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Customer reply replied 2 years ago
I'm thinking the treadmill Wifi signal isn't working. Especially when the signal keeps repeating the connecting, disconnected, scanning cycle.
Network Technician: Tim, Sr. Engineer replied 2 years ago

that's possible.

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Customer reply replied 2 years ago
Its like the treadmill either isn't sending a signal or doesn't receive a signal back.
Network Technician: Tim, Sr. Engineer replied 2 years ago

Like i said Robert, i'm not an expert on work out equipment

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Network Technician: Tim, Sr. Engineer replied 2 years ago

AND from searching around, very few people us that feature, so who knows how reliable it is.

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Customer reply replied 2 years ago
Ok I will try to get ahold of the treadmill repair service line. Thanks.
Network Technician: Tim, Sr. Engineer replied 2 years ago

If it was used a search of the model name and "wifi" would surly bring up one page./

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Network Technician: Tim, Sr. Engineer replied 2 years ago

Please do take the time to rate my service, otherwise justanswer keeps your deposit and payment and Idon't get paid for my time. Thanks for the business. If you have further questions on this topic, you can come back to this question for free and I will be back around. Thanks again! And don't forge to rate.

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Network Technician: Tim, Sr. Engineer replied 2 years ago

And again, once you talk to them you can come back to this page and i will still support it for free, you won't have to pay again.

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Customer reply replied 2 years ago
ok. just frustrating since the treadmill is brand spanking new!
Network Technician: Tim, Sr. Engineer replied 2 years ago

i understand. Treadmills are not usually set up to do so. I did the best i could. Please do leave a rating so i am compensated, thanks.

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Network Technician: Tim, Sr. Engineer replied 2 years ago

And feel free to come back after to the same question.

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