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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I have a blue ray player and it keeps loosing signals. I

Customer Question

I have a blue ray player and it keeps loosing signals. I have done everything that can be done with the router and still keeps eliminating signals. Is there software that can be downloaded and can you help with this
Submitted: 1 year ago.
Category: Networking
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

How far is the player from the router?
Do you have issues with any other devices over wifi?

Customer: replied 1 year ago.
we are approx. 25 feet from router
all other devices are working
Expert:  Nathan replied 1 year ago.

Are they in the same room? Or are they within range that you can plug the player into the router directly, with a long ethernet cable:
If so, that is the next step here, both as a potential fix as well as a diagnostic process.

Customer: replied 1 year ago.
They are not in the same room and cannot hook to router directly
Customer: replied 1 year ago.
is there any down loads to upgrade the ,system?
Expert:  Nathan replied 1 year ago.

You can route a cord over, temporarily.

I couldn't tell you that without knowing the current software version.

You can look in the Support section of the menu for that.

But, it is very rare for a software update to help this type of issue. It is hardware related, which is why I really need you to test the ethernet, even if you have to move the player to do it.

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