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Quiksilver07070, PC Technician
Category: Networking
Satisfied Customers: 793
Experience:  AAS degree, in Computer NETWORKING
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I can't get my hp2015 to go back online
, my HP2015 is

Customer Question

Customer: ***** ***** I can't get my hp2015 to go back online
JA: Thanks. Can you give me any more details about your issue?
Customer: my HP2015 is wired network printer used by 3 different computers. Each of us have printed to it today, but now it says it is offline, can't get it back online
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes
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Submitted: 1 year ago.
Category: Networking
Expert:  Quiksilver07070 replied 1 year ago.

Hello and thank you for choosing


So, the printer was working just fine, and NOW...none of the computers (3 in all) can print.


SO, heres the first thing i would try.....reset (power cycle) the network device that the printer is directly plugged into.....typically that is a small network switch. Or it could be the router. Either a power cycle on the device that the printer connects to directly with a network cable. Make Sense?


If that doesnt work....we can move on to other possible solutions.

Customer: replied 1 year ago.
It did not work
Expert:  Quiksilver07070 replied 1 year ago.

alrighty, can you tell me what type of network devices you are using?


WHat i mean is.....the printer is connected via a network cable to a ....WHAT? What is this device? Make and model?


Also, have you tried moving the printer network cable to a differnt port on the network device?