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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My toshiba laptop with windows 10( it was originally a

Customer Question

my toshiba laptop with windows 10( it was originally a windows 7 won't print to my new cannon MX490 printer!
Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is there any error or message?

When did you install Windows 10?

Was there any change recently to your computer or internet modem/router device, etc. that may have caused this issue?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Is this a brand-new printer? Or was it working previously?

Are you currently able to make a copy from the printer's glass (not print from the computer)?

What happens when you install the printer's CD Driver / Software disk? Or download?

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx492/!ut/p/z1/tZHLdoIwEIafxYXLnOQQRVgiYLWKVdsqZMMBDBorQTFW-_ad9G7t5XTRrCYzf75_JoMZDjGTyb1YJEqUMlnDPWJmHIy7VrfnksFVx_CJE9xMBwHtUTIx8RQzzDKpNmqJoyyRpYwlPxx4Gm-qcr7P1K5OPkZCKl5BJOTdiitU7NdK5HuZab86KY5oxyvBd-i5rjMN29Aem0zMcWTmttk0qIGoSTlq0DRHVmZzRFJO8tSiVs4zrVZJiqN5Je7BDM9-G4JBmXxzHALv2ZPkjUAmdos4pmd27WGb9MbNM8G03QCB7bnU6GjKi-AHkwiabL0TLvw-EHyvY3lt2-j7LXytGTM3iMe3_gTUJyP-7YMuT7s9_xBYu1htt8yB3ZawsaPC4b8tF8yMKnCDBcyQqCVU8xKHrzQcfkXD4WeazmjapigsWqCQiFFRjIaIpQ8Hx6nVHgGuV_sj/dz/d5/L2dBISEvZ0FBIS9nQSEh/?tab=drivers#Z7_MQH8HIC0L88RB0AMD0F1Q42K25

Please reply at the box below. Thank you.