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Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 9839
Experience:  Information Technology Specialist
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I have a Lenovo computer about three years old with Windows

Customer Question

I have a Lenovo computer about three years old with Windows eight. I am in a hotel with Internet access for my phone and iPad but cannot connect computer. Message is = wifi does not have a valid connection. Can you help?
Submitted: 1 year ago.
Category: Networking
Expert:  Randy IT Tech replied 1 year ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue. Try these steps on your computer please>

Right click on your Windows Start menu.

Then choose device manager.

Then double click on the Network adapters.

Then right click on the wireless adapter.

Then choose uninstall.

Then reboot the Lenovo. Then check for wifi again please.

Customer: replied 1 year ago.
No go. I uninstalled the Broadcom 802.11n network adapter but it doesn't stay uninstalled.
Expert:  Randy IT Tech replied 1 year ago.

okay, it will automatically reinstall after you reboot each time. That resets the network adapter anf if the issue is with your computer that should take care of it.

Customer: replied 1 year ago.
Am I uninstalling the right adapter--4 are listed.
Expert:  Randy IT Tech replied 1 year ago.

it should say Intel dual band wireless or something similar.

Customer: replied 1 year ago.
I'm just going to give up.
Expert:  Randy IT Tech replied 1 year ago.

sorry about that.