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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My computer will not connect to my wireless internet but my

Customer Question

My computer will not connect to my wireless internet but my PS3, tablets and laptops will
Submitted: 1 year ago.
Category: Networking
Customer: replied 1 year ago.
I have window 10, I have reset router, restarted computer, it shows a wifi signal on my computer but says no internet, see pics attached of what I am seeing,I am not the most tech savvy person but I thought it was weird everything else seems to connect wirelessly but not my main pc
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist. Is this a desktop computer

using a USB wi-fi adapter?

Try resetting the neworking protocols first.

Right-click on the start menu button and select Command Prompt (Admin)

At the blinking prompt in the black window type the following commands, pressing Enter after each

netsh winsock reset
netsh int ipv4 reset
netsh int ipv6 reset
ipconfig /release
ipconfig /flushdns
netsh int ip reset netshlog.txt

Close the window and right-click the start menu button once more

and open Device Manager. Expand the entry for Network Adapters.

Right-click on your wireless adapter and Uninstall.

Once done, restart the computer and check for a wireless connection.

Customer: replied 1 year ago.
Nothing has changed same issues
Customer: replied 1 year ago.
I can connect to another open wifi signal but not my router on this pc alone. All my other devices work fine on my home router
Expert:  Byron replied 1 year ago.

Thanks. Since it works on another wireless I have more questions.

Is this a desktop computer using a USB wi-fi adapter?

Has the computer ever successfully connected to your router using the wireless adapter in use now?

From your pictures and what you describe it is starting to point to the router as the problem.

Is this a newly set up router or have any changes been made to it lately?

Customer: replied 1 year ago.
It is a USB adapter from dell and I just thought it is odd that all my other devices work just fine off of the router, maybe I will contact Comcast since it is a rented unit from them
Expert:  Byron replied 1 year ago.

I'm a Comcast customer myself.

Call them and ask if there are any connection restrictions set up on the router. There shouldn't be but it won't hurt to ask.

Did a Comcast technician initially set it up or did you pick it up or get it by mail?

When you have Comcast on the phone have them reset your router remotely.

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