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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I cannot get printer to respond to laptop. Printer checks

Customer Question

I cannot get printer to respond to laptop. Printer checks out as OK when tested but I cannot print anything from the laptop.
Submitted: 1 year ago.
Category: Networking
Expert:  Byron replied 1 year ago.

Hi Carol. My name is***** you for your question and the opportunity to assist.

You may have more than one issue going on here.

If your printer is wireless

and you got a new router your printer will need to be

re-configured to connect to your new wireless router. Any printer you now have will need to be deleted

from Devices and Printers and added back after the printer is successfully connected wirelessly.