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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Forgot Password

Customer Question

Forgot Password
Submitted: 1 year ago.
Category: Networking
Expert:  Byron replied 1 year ago.

Hi Beatrice. My name is***** you for your question and the opportunity to assist.

Your question is in the networking section so I'm thinking you need a wireless password.

Is that correct?

Customer: replied 1 year ago.
I use a modem WiFI
Expert:  Byron replied 1 year ago.

Thank you. Is the computer you are using now wireless?

Customer: replied 1 year ago.
Can be wireless but not presently.
Expert:  Byron replied 1 year ago.

Ok. What version of Windows is your computer using?

Customer: replied 1 year ago.
No. This is a money grabbing operation. Please answer my question. You requested credit card info already and I gave it to someone. Bea
Expert:  Byron replied 1 year ago.

Can I connect to your computer and recover your wireless password ***** you?

Customer: replied 1 year ago.
However, this is not the computer I'm having the problem with. This one is windows Vista and 8 years old.
The password ***** is on a newer HP with Windows 8.1 - but of course I cannot get into internet without a password!
Expert:  Byron replied 1 year ago.

That's OK. The password ***** ***** the router. Once I'm connected to the PC I can connect to the router and retrieve the password.

Customer: replied 1 year ago.
Thank you. Please connect to my computer and router.
Expert:  Byron replied 1 year ago.

I'll send a link with instructions to connect in a few minutes. It takes a bit to set up the connection.

Expert:  Byron replied 1 year ago.

Please click the link below. When the page opens click I Agree and the download will start.

Once it completes Open/Run the file. (it's called Elsinore.Screen.Connect.Client)

If Windows asks, Allow it to make changes.

Once the file loads we should be connected.

Expert:  Byron replied 1 year ago.

Beatrice, on your Chrome screen click the arrowhead to open the file (see attachment)

Expert:  Byron replied 1 year ago.
Customer: replied 1 year ago.
I cannot open your arrow what now. I cannot get into chrome because I need a password! I'm using the Windows Visita
Expert:  Byron replied 1 year ago.

Lets try this a bit differently. Click the start button ( or the icon in the lower left corner or your screen)

and in the search area type: downloads

You'll see the Downloads folder as a search result. Open it (there's probably a lot of files in it)

Look for the Elsinore.Screen.Connect.Client file

Once you find it, right-click on it and select Open.

Expert:  Byron replied 1 year ago.

Beatrice. Can you hook the Vista machine up to the wireless instead of using the cable?