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Hi there and welcome
Whats the make and model of the Tablet your docking it with?
And when did it last work?
It only works with the ASUS Transformer Pad (TF300TG)
I need to confirm please this is the Tablet your using? Sometimes they sell it seperatly.
It wont work correctly with the Surface, it runs the with Android Operating system on the Transformer Pad
When you dock the Tablet, do you see the Release switch move completely over to the right?
The one you slide to release the Tablet from the Dock.
Are you sure your docking it correctly? Follow the instructions page 81 here
can you confirm please your docking it this way.
ok, they only made one type for this model, so its possible it fell off and its not connecting correctly.
But when you put it on the Dock, do you see the Tablet charging? Which tells us if its getting power via the prongs.
Thats how you dock it, via the prongs.
Did you see the method via the manual I gave you?
The USB cable is for connecting it to a computer, not the dock
If the manual is not the same dock then you have a different Dock, can you read of the model on the actual dock please.
What is the make and model of the actual Dock, this i what I need to know please
Thank you, ***** ***** it
When you turn on the Dock via the switch in the top left, then go to Bluetooth on the Tablet and look for all devices, do you see the Dock listed? It will have Asus Docking as its name
What is the response you get when you type in the pairing code?
ok, I need more information then this please.
What exactly happens when you type in the Code? What error or problem happens?