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Pete
Pete, Networking Engineer
Category: Networking
Satisfied Customers: 17370
Experience:  CISCO Certified Networking Engineer
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My sbcglobal email account has been suspended how do I fix

Customer Question

my sbcglobal email account has been suspended how do I fix it?
Submitted: 1 year ago.
Category: Networking
Customer: replied 1 year ago.
DO not contact me by email address as it is the one I can not get into and the only one I have.
Expert:  Pete replied 1 year ago.

Hi there,

Normally "suspended" means that you have cancelled the dsl service or there is a billing problem, or your account may have been hacked.

Try logging in to your email account at https://att.yahoo.com/ and let me know any error message you get.

Let me know if you would like remote assistance with this.

Customer: replied 1 year ago.
Thanks Pete. The message I get when I tried log in from link you gave me. Since we switched to uverse is that why it won't work. Mate uverse is not dsl?
Expert:  Pete replied 1 year ago.

Ok, so have you tried logging in to login.yahoo.com from a desktop computer?

Expert:  Pete replied 1 year ago.

It should still work ok with uverse - all you need is an internet connection.

Customer: replied 1 year ago.
tried on my laptop too same message
Expert:  Pete replied 1 year ago.

Ok, then can you go to login.yahoo.com and use the "Can't access your account?" option?

Customer: replied 1 year ago.
Not showing that option on phone and can't get to my laptop right now.
Expert:  Pete replied 1 year ago.

It needs to be done on a desktop or laptop.

Let me know if successful once you try it.

Customer: replied 1 year ago.
Ok thanks I did try that last night still a no go but can't remember what it said but it didn't work either
Expert:  Pete replied 1 year ago.

Ok, let me know what it says, or if you would like me to connect remotely later and assist.

Customer: replied 1 year ago.
Should I just do the transfer to a new yahoo email account?
Expert:  Pete replied 1 year ago.

You could do that, however you will need to set up a new email account.