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My sbcglobal email account has been suspended how do I fix

Customer Question
it?...
my sbcglobal email account has been suspended how do I fix it?
Submitted: 2 years ago.Category: Networking
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Customer reply replied 2 years ago
DO not contact me by email address as it is the one I can not get into and the only one I have.
Answered in 9 hours by:
11/14/2015
Network Technician: Pete, Networking Engineer replied 2 years ago
Pete
Pete, Networking Engineer
Category: Networking
Satisfied Customers: 18,956
Experience: CISCO Certified Networking Engineer
Verified

Hi there,

Normally "suspended" means that you have cancelled the dsl service or there is a billing problem, or your account may have been hacked.

Try logging in to your email account at https://att.yahoo.com/ and let me know any error message you get.

Let me know if you would like remote assistance with this.

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Network Technician: Pete, Networking Engineer replied 2 years ago

Ok, so have you tried logging in to login.yahoo.com from a desktop computer?

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Network Technician: Pete, Networking Engineer replied 2 years ago

It should still work ok with uverse - all you need is an internet connection.

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Customer reply replied 2 years ago
tried on my laptop too same message
Network Technician: Pete, Networking Engineer replied 2 years ago

Ok, then can you go to login.yahoo.com and use the "Can't access your account?" option?

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Customer reply replied 2 years ago
Not showing that option on phone and can't get to my laptop right now.
Network Technician: Pete, Networking Engineer replied 2 years ago

It needs to be done on a desktop or laptop.

Let me know if successful once you try it.

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Customer reply replied 2 years ago
Ok thanks I did try that last night still a no go but can't remember what it said but it didn't work either
Network Technician: Pete, Networking Engineer replied 2 years ago

Ok, let me know what it says, or if you would like me to connect remotely later and assist.

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Customer reply replied 2 years ago
Should I just do the transfer to a new yahoo email account?
Network Technician: Pete, Networking Engineer replied 2 years ago

You could do that, however you will need to set up a new email account.

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Pete
Pete
Pete, Networking Engineer
Category: Networking
Satisfied Customers: 18,956
18,956 Satisfied Customers
Experience: CISCO Certified Networking Engineer

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