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IS the network security key. Now it wont work. I have

Customer Question
Microsoft v10....
IS the network security key. Now it wont work. I have Microsoft v10.
Submitted: 2 years ago.Category: Networking
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Answered in 3 minutes by:
11/12/2015
Network Technician: Randy IT Tech, Network Administrator replied 2 years ago
Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 10,113
Experience: Information Technology Specialist
Verified

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

May I ask the brand and model of your wifi router please?

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Customer reply replied 2 years ago
Tdsgt784wn0859. It is a tds.
Network Technician: Randy IT Tech, Network Administrator replied 2 years ago

Okay, thank you. Do you any other devices connected wireless to the TDS? If yes, are you using the same wifi password ***** on the Windows 10 computer?

Does the network name appear in the list of available Networks on the computer?

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Customer reply replied 2 years ago
No
Customer reply replied 2 years ago
I comp is toshisa satilite.
Network Technician: Randy IT Tech, Network Administrator replied 2 years ago

Okay, thank you.

.Try this please on the Toshiba: Step 1:On the Start Screen, right-click the lower left portion to open the shortcut list and click Device Manager.

Step 2:Look for Network adapters and click on the Flag> button to expand. Right-click on the Wireless Network Adapter name then click Uninstall.

Step 3:On the Confirm Device Uninstall window, check Delete the driver software for this device then click OK.The adapter will automatically reinstall when you reboot the computer.Then reboot the computer and try the wifi again.

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Customer reply replied 2 years ago
I can't fine it.
Network Technician: Randy IT Tech, Network Administrator replied 2 years ago

Okay, here is a link to a video that has a step by step tutorial.http://m.youtube.com/watch?v=07ov3fR5YzA

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Network Technician: Randy IT Tech, Network Administrator replied 2 years ago

Did that work for you?

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Network Technician: Randy IT Tech, Network Administrator replied 2 years ago

Please let me know if you need any other assistance.

Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.

Thank you very much!

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Customer reply replied 2 years ago
It didn't work. The key was Sav1mun02. Where is it located?
Network Technician: Randy IT Tech, Network Administrator replied 2 years ago

Okay, do you have an ethernet cable connected to the TDS from a computer ?

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Randy IT Tech
Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 10,113
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