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Hello! My name is*****
Please tell me which Windows version is installed on your computer so that I can provide the instructions on how to re-add the printer.
Sorry for the delay - I had to step away from the computer for a while. I will provide the instructions now.
Here are the instructions:
First, I suggest removing your printer if it is listed, but offline. To do that, go to the Control Panel and click on the Hardware and Sound category and then click on Devices and Printers. Right-click on your printer and select Remove device. Confirm when asked.
After that, click on the Add a printer button located at the top. Make sure your printer is turned on. Windows will then search for the printer and should automatically re-install it. Once done, check if it is working.Let me know the results.
OK. Take your time and let me know if it worked.
I am following up with you to see if you were able to remove and re-add the printer as I suggested.
Let me know,
Do you still require assistance with this issue?
Let me know,IT Miro
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