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I am having trouble setting up my TV on my wireless network,

Customer Question
which is fine. I need...
I am having trouble setting up my TV on my wireless network, which is fine. I need the IP address of my Sony so I can manually set it.
Submitted: 2 years ago.Category: Networking
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Answered in 2 minutes by:
11/7/2015
Network Technician: Nathan, System Administrator replied 2 years ago
Nathan
Nathan, System Administrator
Category: Networking
Satisfied Customers: 26,926
Experience: IT systems admin, network installer
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

How far is the tv from the router?
Are you getting a specific error message?
Typically you get an IP from the router and enter into it into the sony, not the other way around.

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Customer reply replied 2 years ago
15 to 20 feet.
No error message, just tells me that the connection failed
I thought that each device (computer, printer, TV) has it's own IP address
Customer reply replied 2 years ago
The info I got said that if the IP address starts with 169 its wrong. The IP I got started with 169.
Network Technician: Nathan, System Administrator replied 2 years ago

No they do not, they are assigned an ip address automatically by the router.

If the wifi isn't working, it is often because either the tvs internal wifi adapter has failed (very common), or the firmware needs to be updated.

If close enough, run a wired lan/ethernet cable from tv to router, and see if you can connect that way.

This will usually allow the tv to update and restore functionality of the wifi adapter when you go back to it.

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Customer reply replied 2 years ago
Does the info I got from Sony help? -the 169 info
Network Technician: Nathan, System Administrator replied 2 years ago

It means it is not picking up a valid IP address,

there are many possible causes of that though

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Network Technician: Nathan, System Administrator replied 2 years ago

You can try unplugging both the tv and the router 60+ seconds to reboot, then try again

but if you have the ability to do the ethernet, either as a long term solution or as a temporary test, that would be more helpful at this point.

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Customer reply replied 2 years ago
There isn't an internal wifi adapter the adapter is plugged into a USB port. I'll see if my LAN cable is long enough
Network Technician: Nathan, System Administrator replied 2 years ago

Wifi adapters fail, internal or external, and could easily be the cause of this on a 4 year old tv.

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Network Technician: Nathan, System Administrator replied 2 years ago

Let me know if you can get a normal (usually starting with 192.) ip via wired

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Customer reply replied 2 years ago
LAN cable is too short, but I disconnected another one and I'm trying that one
Customer reply replied 2 years ago
that one is about 3 feet short
Customer reply replied 2 years ago
how do I get the IP address from the router.
Customer reply replied 2 years ago
I have to leave in 15 minutes. Can you solve the problem by then or can you call me tomorrow
Network Technician: Nathan, System Administrator replied 2 years ago

You don't "get" one from the router.

The tv picks on up automatically when it successfully negotiates a connection. Can you move the tv (or the router) a bit closer?

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Network Technician: Nathan, System Administrator replied 2 years ago

I'll work with you here for now or we can talk tomorrow too, yes.

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Network Technician: Nathan, System Administrator replied 2 years ago

We can set up a static IP, where the router assigns or reserves a specific ip number for the tv.

That is done in the router configuration though and can be a bit complicated, but I can do it for you remotely if needed.

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Customer reply replied 2 years ago
I don't think that will help. Our laptop further away than the TV gets connected fine.
Network Technician: Nathan, System Administrator replied 2 years ago

Again, other devices have nothing at all to do with this, as it could very well be the wifi adapter for the tv that is faulty. It wouldn't matter what settings were used in that case, and that is why I'm asking you to test the wired connection if possible.

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Customer reply replied 2 years ago
If that will solve the problem, sure
Network Technician: Nathan, System Administrator replied 2 years ago

Well lets try the wired first, if you can. I'm happy to do the remote process, but don't need to cost you more time/money in doing that if it isn't necessary just yet.

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Customer reply replied 2 years ago
I have to leave. How do I contact you tdomorrow?
Customer reply replied 2 years ago
I'll reboot the tv and router before I call you tomorrow.
Customer reply replied 2 years ago
I'm sorry but I must leave. Please email with contact info. We'll continue tomorrow
Network Technician: Nathan, System Administrator replied 2 years ago

I can't email you directly, we communicate here.

Bookmark/favorite this page and follow up with me tomorrow.

If you want to call or do the remote, you'll need to accept that offer i sent.

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Customer reply replied 2 years ago
Hi NathanI'm back now
Network Technician: Nathan, System Administrator replied 2 years ago

Any luck with the ethernet connection?

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Customer reply replied 2 years ago
I turned off both router and TV for a couple of minutes. The TV saw the network but again showed local and internet both failed.
Customer reply replied 2 years ago
As far as a wired connection is concerned, my LAN cable was about 3 feet too short.
Network Technician: Nathan, System Administrator replied 2 years ago

Did you try the wired?

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Network Technician: Nathan, System Administrator replied 2 years ago

You can't move the router or the tv a bit closer? Or use a longer cord temporarily between modem and router to get it closer?

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Customer reply replied 2 years ago
I'm trying to disconnect the router and move it.
Network Technician: Nathan, System Administrator replied 2 years ago

Thanks

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Customer reply replied 2 years ago
ok the tv and router are connected. But it cost a connection to the computer. so I cant talk to you and at the same time as the tv is on the network.
Network Technician: Nathan, System Administrator replied 2 years ago

That's fine, this can be temporary.

With the tv connected to the lan, did it pick up a local and internet connection successfully?

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Customer reply replied 2 years ago
it was successful. Please understand that any time I must do something at the TV I'll have to disconnect from you
Network Technician: Nathan, System Administrator replied 2 years ago

Understood.

Leave it connected for now, then go into the setup menu and look for software update and run that.

When done, try to connect on wifi and let me know what happens.

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Customer reply replied 2 years ago
ok
Network Technician: Nathan, System Administrator replied 2 years ago

How does that work?

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Customer reply replied 2 years ago
WiFi connection failed: Wireless device on TV: Found, local connection failed; internet connection failed
Network Technician: Nathan, System Administrator replied 2 years ago

That means the wifi adapter is bad.

You could replace it, but they are expensive and prone to failure. The next one will die eventually too.

You have 2 other options that would be better:
Keep it wired, just with a longer ethernet cable, which will always be faster and more reliable than wifi: http://amzn.to/1kEpL7u

or use an external wifi bridge device or powerline adapter: http://amzn.to/1kEpAcf

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Customer reply replied 2 years ago
which is better and why? Which would you use
Customer reply replied 2 years ago
The wired connection is really not really practical. room to room, have to go through a wall, etc.
Customer reply replied 2 years ago
Thanks for your help.
Network Technician: Nathan, System Administrator replied 2 years ago

I would use wired, if possible. Can you drill a 1/2" hole through the wall to pass it through?

Direct wired is cheaper and always the most reliable.

The powerline adapter is next best

followed by wifi.

If you don't want to wire it up, get the powerline adapter, it is still half the price of a new wifi adapter and doesn't need any special configuration.

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1gHgj1k

Thank you, ***** ***** a good day,

Nathan

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Category: Networking
Satisfied Customers: 26,926
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