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I have a emachines windows 7 but i cant connect to wifi

Customer Question
I have a emachines windows 7 but i cant connect to wifi
Submitted: 2 years ago.Category: Networking
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Answered in 5 minutes by:
11/5/2015
Network Technician: Jason Jones, Network Technician replied 2 years ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 16,896
Experience: Years of experience and education.
Verified

Hello,

I am the person that will be helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

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Network Technician: Jason Jones, Network Technician replied 2 years ago

Thank you for the update.

How about this; can you plug the problem wireless computer into the router or modem with a cable and allow me to remote into it so I can setup the wireless connection?

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Customer reply replied 2 years ago
The computers and the router are in two difrerent levels
Network Technician: Jason Jones, Network Technician replied 2 years ago

Thank you for the clarification. What problem are you having when attempting to connect to your wireless network?

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Customer reply replied 2 years ago
I go to network and internet and it only gives me the options of a broadband pppoe
Customer reply replied 2 years ago
Then it asks for the isp username and password
Network Technician: Jason Jones, Network Technician replied 2 years ago

Does the computer have a built in wireless card or are you using an external usb wifi adapter?

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Customer reply replied 2 years ago
I dont know iam not using any usb adapter
Network Technician: Jason Jones, Network Technician replied 2 years ago

Okay. What is the brand and model name of the problem computer?

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Customer reply replied 2 years ago
Emachines model EL1850
Network Technician: Jason Jones, Network Technician replied 2 years ago

Thank you for that information. That computer does not have a wireless card. You will first need to purchase one of the following type of devices found on the following page: http://www.walmart.com/search/?query=usb%20wifi%20adapter&cat_id=3944_3951_126297_232899

After you purchase one of those items, you can simply plug it into your computer, install the software that comes with the device, and connect to your wireless signal.

I look forward to your rating of my help on the top of this page. If you have any questions about rating me, please let me know.

Thank you for your time and please, do not forget to rate my help on this page.

- Jason

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Customer reply replied 2 years ago
Ok thank you so much
Network Technician: Jason Jones, Network Technician replied 2 years ago

You are super welcome.

Thank you for your time, the chance to work with you, and for the update.

I am a member of all computer, networking, and cell phone categories. If you ever need anything else, please let me know.

I'm online most hours of the day and only a brief time away.

-Jason

P.S. Please, do not forget to rate my help on the top of this page (Click the number of stars & click the Submit button)

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Jason Jones
Jason Jones
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Category: Networking
Satisfied Customers: 16,896
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Experience: Years of experience and education.

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