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My router doesn't seem to be working. I have disconnected

Customer Question
my router doesn't seem to...
my router doesn't seem to be working. I have disconnected the power source and the internet connection, but it didn't seem to help. The lights on the front are flashig.
Submitted: 2 years ago.Category: Networking
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Answered in 5 minutes by:
10/30/2015
Network Technician: Mr.Med, Network Administrator replied 2 years ago
Mr.Med
Mr.Med, Network Administrator
Category: Networking
Satisfied Customers: 1,660
Experience: if you have any question about network system and security, contact me
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Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

what is the model/brand of your router please? What is happening when you attempt to connect to the internet ?

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Customer reply replied 2 years ago
Cisco Linksys
I can connect to the internet, but I can't find my WIFI.
Customer reply replied 2 years ago
Hello. Are you there?
Network Technician: Mr.Med, Network Administrator replied 2 years ago

Yes, Please turn on the router. Wait until the Power light is blinking and then press and hold the Reset button for 10 seconds. The Reset button is usually at the back of the router near the power cord.

Unplug the router to turn it off, wait 30 seconds, and then plug it in again to turn it back on.

Wait for the Power light to stop blinking. If the power light doesn't stop blinking, turn the router off, wait 30 seconds, and then turn it on again.

Your Default username will : admin

Wireless Default password ***** be : 1234 or admin or "blank" (without a password)

let me know the results please

Thank you

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Customer reply replied 2 years ago
Still blinking.
Network Technician: Mr.Med, Network Administrator replied 2 years ago

ok please press and hold the Reset button for 10 seconds.

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Customer reply replied 2 years ago
Blinking continues.
Network Technician: Mr.Med, Network Administrator replied 2 years ago

can you turn it off then turn it on again and test

thank you

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Customer reply replied 2 years ago
Unplug it again?
Network Technician: Mr.Med, Network Administrator replied 2 years ago

yes please

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Customer reply replied 2 years ago
Still the same. Should the cable connection plug into the Internet connection or one of the ethernet connections?
Network Technician: Mr.Med, Network Administrator replied 2 years ago

Plug the cable into the lan port (usually a bleu port) : http://www.eastserve.com/images/Linksys%20WRT54G%20back.jpg

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Customer reply replied 2 years ago
Briefly solid, but now blinking again.
Network Technician: Mr.Med, Network Administrator replied 2 years ago

okay, can you test now your internet connection ?

Thanks

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Customer reply replied 2 years ago
Internet works just fine.
Network Technician: Mr.Med, Network Administrator replied 2 years ago

Can you give me a slightly better description of what you mean " I can't find my WIFI." so I can assist you better?

thanks

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Customer reply replied 2 years ago
My home network has two WIFI systems. One of them seems to have disappeared. It does not show as available to join on this computer or on my IPhone.
Network Technician: Mr.Med, Network Administrator replied 2 years ago

Please try to choose the first ssid name (default name of the router) that have the most strong signal, then try to connect

let me know the results

Thanks

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Customer reply replied 2 years ago
I don't understand what you mean?
Network Technician: Mr.Med, Network Administrator replied 2 years ago

On your windows 8 computer please Click on the radio bars in the bottom right (near the time). Then click on the first wireless network that have the most strong signal

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Customer reply replied 2 years ago
It indicates that it is connected. But the second one that previously was available is no longer listed.
Network Technician: Mr.Med, Network Administrator replied 2 years ago

Can you connect an Ethernet cable from the windows computer to the router, does internet work with cable connection?

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Customer reply replied 2 years ago
No. I do not have that type of cable. I must end the session now. Thank you for your help.
Network Technician: Mr.Med, Network Administrator replied 2 years ago

I'm sorry, please let me know when you are available so we can continue

Thank you

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Customer reply replied 2 years ago
Thank you. Perhaps tomorrow
Network Technician: Mr.Med, Network Administrator replied 2 years ago

You are welcome

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Network Technician: Mr.Med, Network Administrator replied 2 years ago

has everything worked out, do you still need help please?

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