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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 37463
Experience:  Great troubleshooting skills with computer and network.
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We are not getting connected to the internet even though we

Customer Question

We are not getting connected to the internet even though we enter the correct password?
Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.


I'm sorry about the issue. Is the Roku asking for Wi-Fi/wireless password?

When you enter the password, does it give any error or message?

Do you know how to check / confirm your wi-fi/wireless password/key?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I have no idea what is goiing on, but we fed the p/w in again, and we are now connected. Thanks
Expert:  Viet - Network Tech replied 1 year ago.

You're welcome. Great. That was strange. Next time, also, disconnect/reconnect the power cord(s) from the internet/wireless modem/router device(s) for a few minutes, then reconnect, and check. Do you need anything else for now? Please let me know. Thank you.

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