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My apologies, I did not reply to you, but rather to another customer that seems to have been cross posted here. I am not familiar with your issue and have opted out so that another network expert may step in.
I'm sorry about the issue. I'm another tech; I can help you with this.
What is the model of your Internet/wireless modem/router device?
Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?
Please reply at the box below. Thank you.