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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My name is claire
, this morning my dad bring

Customer Question

Customer: Hi Jess
My name is claire
JA: Thanks. Can you give me any more details about your issue?
Customer: this morning my dad bring his window laptop to my house, try to connect wifi, but always showed windows WAS uncable to CONNECT TO...
Then i check another window desktop, have the same situation
but all other Mac laptop connected well
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Submitted: 2 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 2 years ago.

I'm sorry about the issue.Do the windows laptop / desktop have xp, vista, or 7, or 8, 10?

Did it work previously?

If you test connecting an extra Ethernet/network cable from the windows computer to the internet/wireless modem/router device, does internet work via wired connection?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,