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I have a computer that had to be set back to manufactor

Customer Question
settings and my drivers for...
I have a computer that had to be set back to manufactor settings and my drivers for my wireless router we deleted
How do I find the drivers to download them again?
Submitted: 2 years ago.Category: Networking
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Answered in 5 minutes by:
10/11/2015
Network Technician: Jason Jones, Network Technician replied 2 years ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 16,910
Experience: Years of experience and education.
Verified

Hello,

I am the person that will be helping you today.

Your wireless router doesn't need any drivers. Are you referring to the wireless network card drivers or to the wireless router's wireless signal password?

I will be standing by.

Thank you,
Jason

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Customer reply replied 2 years ago
that is what I'm referring to.
Network Technician: Jason Jones, Network Technician replied 2 years ago

Hi,

I asked if it was for the card drivers or for the signal password. Which one is it for?

Thank you,

Jason

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Customer reply replied 2 years ago
I have a Cisco Wireless router DPC 3218 and I need to find out what I need to do to get this computer up and running. Thank You!
Network Technician: Jason Jones, Network Technician replied 2 years ago

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.

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Customer reply replied 2 years ago
I'm not going to spend an additional $45. please cancel the phone call request too! Thanks for nothing!!
Network Technician: Jason Jones, Network Technician replied 2 years ago

You can ignore those requests. We can do this without that.

On a computer that is connected to the router, perform the steps below:
- Click the following link ---> http://192.168.0.1
Leave the username and password ***** when you login.

- Click the Wireless link (your network name is ***** *****)
- Click the Wireless security link (your wireless password ***** ***** here)

Using the network name and password ***** you obtained from the instructions above, reconnect to the wireless signal.

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Customer reply replied 2 years ago
I can then connect to the other computer!?
Network Technician: Jason Jones, Network Technician replied 2 years ago

Yes, that is correct. Complete the instructions on a working computer. Then use the wireless information on the other computer to connect.

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Customer reply replied 2 years ago
Thanks, ***** ***** try that
Network Technician: Jason Jones, Network Technician replied 2 years ago

Thank you. Please, keep me updated.

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Customer reply replied 2 years ago
I cannot get passed the login page it does not ask for wireless
Link
Network Technician: Jason Jones, Network Technician replied 2 years ago

You cannot get passed the login page at 192.168.0.1 ? That may mean that you created a user and password ***** the modem, earlier. Do you recall what that may be? Also, look on the modem; often times, they will print the username, password, etc on it.

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Customer reply replied 2 years ago
I do think I need a call back
Network Technician: Jason Jones, Network Technician replied 2 years ago

Okay

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Customer reply replied 2 years ago
How long ?
Network Technician: Jason Jones, Network Technician replied 2 years ago

How long for what?

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Customer reply replied 2 years ago
When somebody calls me back
Network Technician: Jason Jones, Network Technician replied 2 years ago

You can just come back to this page when you are ready to continue and post a message here.

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Customer reply replied 2 years ago
I meant I need for someone to call me pla
Network Technician: Jason Jones, Network Technician replied 2 years ago

You need someone to call? I cannot make a call. I don't understand what a call will do. Is the password ***** on the modem?

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Customer reply replied 2 years ago
No
Network Technician: Jason Jones, Network Technician replied 2 years ago

In that case, you will need to reset the modem by pressing the reset button for 30 seconds, using a pin or paperclip. After you do that, you can sign into the 192.168.0.1 page and continue.

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Customer reply replied 2 years ago
That page asked for several choices which one do I click
Network Technician: Jason Jones, Network Technician replied 2 years ago

Do you see a tab that says "Wireless" on it? Click that.

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Customer reply replied 2 years ago
I will have to do this later. Thankd
Network Technician: Jason Jones, Network Technician replied 2 years ago

Thank you. You have the instructions now.

You are super welcome.

Thank you for your time, the chance to work with you, and for the update.

I am a member of all computer, networking, and cell phone categories. If you ever need anything else, please let me know.

I'm online most hours of the day and only a brief time away.

-Jason

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Customer reply replied 2 years ago
I saw that you already charged me 5.00 and 19.00 and I am still not on my wireless computer. How much does this 24.00 give me? Is this a one-time charge just for today?
Customer reply replied 2 years ago
Can you pls answer my last message!!!
Network Technician: Jason Jones, Network Technician replied 2 years ago

The website charges you the moment we start communication. If you want, I can send up a refund for you. That is how this website works.

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Customer reply replied 2 years ago
Please send a refund since I still can not get this done.
Thanks
Network Technician: Jason Jones, Network Technician replied 2 years ago

I don't understand. I gave you the correct instructions. You are now logged into the modem. You can now change the wireless password ***** anything you want. Now you want a refund?

May I remote in at no extra cost and show you how to do this?

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Customer reply replied 2 years ago
Thanks for your offer . It would have to be tomorrow since I am traveling today.
Network Technician: Jason Jones, Network Technician replied 2 years ago

Okay. When you are ready to continue, please post a message here.

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Jason Jones
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 16,910
16,910 Satisfied Customers
Experience: Years of experience and education.

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