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Bryan, Computer Support Specialist
Category: Networking
Satisfied Customers: 11968
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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I changed my wifi network, and now I can't get my WNCE3001

Customer Question

I changed my wifi network, and now I can't get my WNCE3001 to work. I have windows 10. I plug the WNCE to my laptop and I don't get the wizard page. Thanks
Submitted: 2 years ago.
Category: Networking
Expert:  Bryan replied 2 years ago.

Hi, and thank you for asking your question.

First off, please open up the following link (with the adapter connected):

Does a Netgear page come up now?

Please reply back at the box below. Thank you.

Customer: replied 2 years ago.
Expert:  Bryan replied 2 years ago.

OK, may I connect remotely to check the adapter now?

Do keep me posted.

Customer: replied 2 years ago.
I can't right know. Out of the office.
Expert:  Bryan replied 2 years ago.

Hmm, I see - no issues, please leave me a reply when you can access the adapter in question, and I'll set up a remote session and assist you directly with the issue. I'll be available from 9:00 AM - 9:00 PM PST daily; do not rate until your issue has been resolved, please.

Thank you.