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Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 11046
Experience:  11 years work with Internet/IP, routers, networks, servers
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Had internet service installed today, connected to a

Customer Question

Had internet service installed today, connected to a newD-Link AC3200 Ultra Wi-FI router. I installed the QRS App on my IPhone and IPad . Installer linked to the internet immediately .When I tried to configure with the app it rejects the password ***** is on the router. Phone and pad connected with the router, as did the TV. Printer will not pull up the network, and WiFi thermostats reject the password ***** incorrect. Help!
Submitted: 1 year ago.
Category: Networking
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

It seems that (to sum up) the iPhone and the iPad and the TV can enter the WiFi passphrase properly, but the other devices (printer, WiFi thermostats) cannot.

It also seems to me that you are saying that the password ***** the new router's configuration / setup is not being accepted. Is that the case?

A problem there might be, that you are trying to access the setup by wireless. This is disabled on some routers, either as a default or as a configured measure that increases security. You may well have to connect to it with a cable, e.g. Ethernet cable, to use the router box's setup utility. That might perhaps be done from the TV, if it is a 'smart TV' with an Ethernet port. But otherwise, yes, a computer would be needed.

Customer: replied 1 year ago.
Thank you, ***** ***** give it a try
Expert:  Russell H. replied 1 year ago.

OK. I hope my advice helps. If you need assistance with further details, let me know.

If you're done with this case, please rate my Answer, allowing the case to be closed. Thanks.