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Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 37648
Experience:  20 years consulting in the IT industry with Networking
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My g42ng wont link up with computer

Customer Question

my g42ng wont link up with computer
Submitted: 1 year ago.
Category: Networking
Expert:  Richard replied 1 year ago.

Hi there and welcome

Is the computer detecting the camera at all and displaying an error? Or there is no detection at all?

Customer: replied 1 year ago.
no response on screen but do hear breif sound when plugging camera into usb port
Expert:  Richard replied 1 year ago.

Ok, try another port on the computer, same response?

Customer: replied 1 year ago.
same response
Expert:  Richard replied 1 year ago.

ok, can you put fresh batteries in it please and let me know if it then connects.

Customer: replied 1 year ago.
changed batteries same problem also failed to say led screen on camera says USB MODE
Expert:  Richard replied 1 year ago.

ok, press the windows key + E

Click on computer and you see C Drive and other Drives. Do you see the camera listed there?

Customer: replied 1 year ago.
no
Expert:  Richard replied 1 year ago.

Ok, the camera though is it still functioning correctly?

Customer: replied 1 year ago.
no idea has to be connected to computer to review pictures
Expert:  Richard replied 1 year ago.

ok, I meant up until this point?

But can you try connecting with a different cable, or to a different computer to rule these items out.

Let me know please.