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I have a belkin f9j1102v1 that wont detect my internet

Customer Question
connection from isp...
I have a belkin f9j1102v1 that wont detect my internet connection from isp
Submitted: 2 years ago.Category: Networking
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Customer reply replied 2 years ago
Phone lie has dial tone and can make calls. Can enter isp provided username and password ***** will still not connect
Answered in 4 hours by:
9/27/2015
Network Technician: Pete, Networking Engineer replied 2 years ago
Pete
Pete, Networking Engineer
Category: Networking
Satisfied Customers: 18,990
Experience: CISCO Certified Networking Engineer
Verified

Hi there,

What is the status of the lights on the Belkin wireless router?

What all devices have you tried connecting wirelessly to it?

Have you tried connecting a computer to it using a wire?

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Customer reply replied 2 years ago
The modem/router had one light which blinks orange.
Previously the router was setup as a home network. I have since restore factory settings and am attempting to reconfigure it under a new isp. It is connected via ethernet to my pc
Network Technician: Pete, Networking Engineer replied 2 years ago

Ok, so can the PC get an internet connection over ethernet, or not?

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Customer reply replied 2 years ago
It will not. Not on the wifi or when ethernet connected.
Network Technician: Pete, Networking Engineer replied 2 years ago

Who is your ISP provider?

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Customer reply replied 2 years ago
TPG
Network Technician: Pete, Networking Engineer replied 2 years ago

Ok, so the configuration information that you should be using for TPG is shown at:

https://www.tpg.com.au/support/generalsetting.php

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Customer reply replied 2 years ago
Case not solved. I already had the connections settings correctly entered. Still no connection
Network Technician: Pete, Networking Engineer replied 2 years ago

Do you have a different router available that you can try?

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Pete
Pete
Pete, Networking Engineer
Category: Networking
Satisfied Customers: 18,990
18,990 Satisfied Customers
Experience: CISCO Certified Networking Engineer

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