How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Byron Your Own Question
Byron, PC Support Tech
Category: Networking
Satisfied Customers: 2833
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
Type Your Networking Question Here...
Byron is online now
A new question is answered every 9 seconds

I just purchased a AC1200 Wi-Fi range extender. In the set

Customer Question

I just purchased a AC1200 Wi-Fi range extender. In the set up, it will not recognize a 2.4 GHz network... Supposed to be dual band... What do I do?
Submitted: 2 years ago.
Category: Networking
Expert:  Byron replied 2 years ago.

Hi. My name is***** you for your question and the opportunity to assist. There is a small reset hole on the back of the extender just to the right of the 5 LAN ports. With the extender powered on, using a pen or unfolded paper clip, hold down the reset button for 10 seconds to reset the unit. This will reinstall the firmware and should get the extender working as designed. After resetting the device go through the initial setup once again to see if it will detect the 2.4Ghz networks in your immediate area.

By default, the unit should detect both 2.4 and 5Ghz networks right out of the box.

Expert:  Byron replied 2 years ago.

Hi. I haven't heard back. Were you able to get the extender to see both types of networks?