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Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 38390
Experience:  20 years consulting in the IT industry with Networking
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The wifi will not connect in my home. have had a computer

Customer Question

the wifi will not connect in my home. have had a computer tech checked and it worked find at his shop. had web tech out this morning and every thing checked ok. it would connect ok to his hot spot in his truck. other devices connect ok in my house. problem started when I connected to window 10
Submitted: 2 years ago.
Category: Networking
Expert:  Richard replied 2 years ago.

Hi there and welcome

Can you tell me please the make and model of your wifi router?

Thank you

Customer: replied 2 years ago.
dell inspiron 15
Expert:  Richard replied 2 years ago.

ok, that is your computer

Can you tell me please the make and model of your wifi router please?

Thank you

Customer: replied 2 years ago.
pk5001z
Expert:  Richard replied 2 years ago.

Thanks

On the back of the router is a reset button. Using a paperclip if needed and with it powered on, push the reset button in for 10 seconds then release.

Wait 5 minutes then restart the computer and tell me please if it now connects,

Customer: replied 2 years ago.
its still doing the same thing, I have numerous time with the same resorts. there seem to be a problem on the internet about this problem
Expert:  Richard replied 2 years ago.

Can you tell me please what is the error you receive when you try to connect to the wifi?

Customer: replied 2 years ago.
connection limited and not connected
Expert:  Richard replied 2 years ago.

Can you tel me the version of windows you are running please.

Customer: replied 2 years ago.
windows 10
Expert:  Richard replied 2 years ago.

Thanks

Can you press the windows key + X and click on Command Prompt (Admin)

A black window will open

Type in it

netsh winsock reset

ipconfig /release

ipconfig /flushdns

netsh int ip reset netshlog.txt

Then restart the Laptop and check if it now has internet.

Let me know the results please

Customer: replied 2 years ago.
still not connecting. was not sure if I had to type the information all in a row or in separate lines like you sent it or if I had to hit enter before restarting
Expert:  Richard replied 2 years ago.

just as I specified, so each line like I set it. Did you do it this way?

Customer: replied 2 years ago.
no, I put it on the same line and hit restart
Expert:  Richard replied 2 years ago.

ok, you need to type it in as I listed it so press enter after each line

netsh winsock reset

ipconfig /release

ipconfig /flushdns

netsh int ip reset netshlog.txt

Then restart the Laptop and check if it now has internet.

Make sure you type it exactly as I list it and you get no error when pressing enter

Let me know the results please

Customer: replied 2 years ago.
ok
Expert:  Richard replied 2 years ago.

thanks

Customer: replied 2 years ago.
it still not working. it was connecting to other network other than mine. maybe I just need to go back to windows 8
Expert:  Richard replied 2 years ago.

which version of windows is running on this computer?

Customer: replied 2 years ago.
window 10
Expert:  Richard replied 2 years ago.

ok, on this computer press the windows key + X and click on Command Prompt

Then type in the black window

ipconfig

press enter and tell me the IP Address and Default Gateway please

Customer: replied 2 years ago.
10.0.10240
Expert:  Richard replied 2 years ago.

ok, it will be a group of 4 numbers seperated by a .

And I also need the default gateway listed there please

Customer: replied 2 years ago.
could not fine
Customer: replied 2 years ago.
192.168.0.1
Customer: replied 2 years ago.
default gateway 192.168.0.1
IPv4 address 192.168.0.41