Networking

Ask Computer Networking Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Networking

I am running Outlook 7 and Windows 7. Since the last

Customer Question
Hi, I am running...
Hi, I am running Outlook 7 and Windows 7. Since the last automatic Microsoft upgrade, emails sent from me show my correct RCN name of 'rhythms' and then forwarded via RCN to the proper recipient show the sender name/address as XXXXXXXXXXXXXXXXX. It should show***@******.***. Recipients are tossing my emails, unread. Havoc has resulted. I cannot find a way to fix this problem. Thanks for your help, Heather
Submitted: 2 years ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 4 minutes by:
9/19/2015
Network Technician: Viet - Network Tech, Computer Support Specialist replied 2 years ago
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 38,971
Experience: Great troubleshooting skills with computer and network.
Verified

Hi, I'm sorry about the issue. Do you know which Microsoft update was installed?

Is that your gmail address or not?

In Outlook, can you test sending an email message to yourself (to your own email address), then when you receive it, does it show gmail also?

Can you sign in your rcn email at the website below:

https://www.rcn.com/hub/customer-center/webmail/

, then there, test sending a message (to yourself and/or to someone), does it have the same problem or not?

Please reply at the box below. Thank you.

Ask Your Own Networking Question
Customer reply replied 2 years ago
Update installed around 9/11 - they did daily Outlook updates for about a week. I tried to revert to prior but could not.
Is that your gmail address or not? never heard of it.
In Outlook, can you test sending an email message to yourself (to your own email address), then when you receive it, does it show gmail also? Outlook to Outlook remains 'rhythms' If sent from RCN account on-line the name goes out as 'rhythms' and arrives into Outlook as '*****@******.*** (via Comcast)
more to come
Network Technician: Viet - Network Tech, Computer Support Specialist replied 2 years ago

Are all your email messages in Outlook show at the RCN webmail also?

Can I connect remotely to your computer, so I can troubleshoot the issue directly on your computer together with you? Thank you.

Ask Your Own Networking Question
Customer reply replied 2 years ago
Can you sign in your rcn email at the website below:
https://www.rcn.com/hub/customer-center/webmail/
, then there, test sending a message (to yourself and/or to someone), does it have the same problem or not?
Rec'd in Outlook with name XXXXXXXXXXXXXXXXXXX
something is happening on the RCN side that is changing sendrer's name.
Customer reply replied 2 years ago
are you familiar with RCN email ?
Network Technician: Viet - Network Tech, Computer Support Specialist replied 2 years ago
I provide support for all kinds of emails. If the issue is on the RCN server, then RCN would need to fix it.
When you test sending a message to yourself at the RCN website, then don't check Outlook, but check on RCN website, when you receives that email message, does it show gmail at the RCN website?
Please let me know. Thank you.
Ask Your Own Networking Question
Customer reply replied 2 years ago
when you reply to me it arrives with the ccorrect name. I was hoping there was a simple setting in the RCN program to replace rhythms with mdunplc that happened in error that I could fix. If not, it seems best to call RCN in the morning
Network Technician: Viet - Network Tech, Computer Support Specialist replied 2 years ago
Windows update would not affect the RCN server. At the RCN webmail website, do you see any settings / menu / options there? Please let m know. Thank you.
Ask Your Own Networking Question
Customer reply replied 2 years ago
I have tried that. It sounds like I need the RCN in-house help guys
Network Technician: Viet - Network Tech, Computer Support Specialist replied 2 years ago
You tried that and there is no option to change your "sending" name there?
I don't think you need to have RCN in-house. You just call up RCN and ask them to fix your email account on their system.
Please keep me updated. Thank you.
Ask Your Own Networking Question
Customer reply replied 2 years ago
Please keep me updated. Thank you.How? I'm new to this service and am pretty tech savvy for an old lady.
Network Technician: Viet - Network Tech, Computer Support Specialist replied 2 years ago
You can always get back to me at this web page via the View Response/Answer link in the email message from JustAnswer / Viet in your email. Thank you.
Ask Your Own Networking Question
Customer reply replied 2 years ago
Be glad to, Do we have any accounting to do?
Network Technician: Viet - Network Tech, Computer Support Specialist replied 2 years ago
No, do you have any other computer question/issue tonight? Thank you.
Ask Your Own Networking Question
Customer reply replied 2 years ago
Thank you. I'll be sure to respond if it is a fix that I can do. Thanks.
Network Technician: Viet - Network Tech, Computer Support Specialist replied 2 years ago
You're welcome. Please let me know the result tomorrow after calling RCN. Good night. Thank you.
Ask Your Own Networking Question
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

640 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

447 satisfied customers

Certified Networking expert with over 10 years experience.

A. Stevens

A. Stevens

Network Administrator

428 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Networking Questions
Im trying to connect my laptop to a computer monitor, think
im trying to connect my laptop to a computer monitor … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I have always had trouble with my password on Facebook. I
I have always had trouble with my password ***** Facebook. I cant remember how many times i had to get another password. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Trying to get dm200 to work with centurylink 80 meg service
trying to get dm200 to work with centurylink 80 meg service - I believe it is vdsl2? The DM200 worked fine with their 20 meg service,, … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
143 satisfied customers
I am not able to communicate with computers on my network.
I am not able to communicate with computers on my network. Error on all machines "Windows could not automatically detect proxy server" … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
I paid for a membership under the name Caryn Bergman
I paid for a membership under the name Caryn Bergman (*****@******.***) on December 16 and I still haven't received me card … read more
Kris R
Kris R
IT Manager
Computing
2,654 satisfied customers
Logging in for undate. Net gear wn2000v5. Type in user name
logging in for undate JA: Who makes your router? Customer: net gear wn2000v5 JA: What have you tried so far with your NETGEAR router? Customer: type in user name and password ***** working JA: Anythin… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Mail cannot save information about your mailboxes because of
Mail cannot save information about your mailboxes because of a network problem. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
It will not find my wireless Internet access. Will find
It will not find my wireless Internet access. Will find neighborhood connection … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
10 satisfied customers
I have lost the password on my i pad how deo i replace it.
I have lost the password ***** my i pad how deo i replace it … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I have a cheap unisoft laptop with a broadcom 802.11abgn
I have a cheap unisoft laptop with a broadcom 802.11abgn wireless SDIO adapter with windows 10. it just loaded some new windows updates. after installation the modem has appeared to have stopped worki… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
My microsoft outlook email has been locked because of an
My microsoft outlook email has been locked because of an attack on my system. I have a second email account on outlook and I can get into that one, but not my main email. I tried to chat with an outlo… read more
Kris R
Kris R
IT Manager
Computing
2,654 satisfied customers
I HAVE TRIED TO 30 TO REGISTER PRODUCT help. I HAVE VERIZON-
i HAVE VERIZON- SUPPLY ALL i JUST WANT TO REGISTER AND HOOK UP i AM 80 RECOVERING FROM STROKE … read more
Kris R
Kris R
IT Manager
Computing
2,654 satisfied customers
I cannot connect my tablet to the internet. My internet is
My internet is fine. I can get on the internet on my laptop but not my tablet. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
70 satisfied customers
I am not having a problem with computer. I am attempting to
I am not having a problem with computer. I am attempting to retrieve my password ***** restore one of the computers in my office at home to be able to access the internet. … read more
Viet - Network Tech
Viet - Network Tech
Computer Support Specialist
38,971 satisfied customers
I can't remember my Comcast wifi password. Can't remember. I
can't remember. I did not think I changed it but the original one doesn't work. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
971 satisfied customers
I need my external ip address. I need to enter it into my
I need my external ip address. I need to enter it into my cameras DVR … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
10 satisfied customers
The router is only showing an light. Netgear. Unplugging and
there is something called an Arris connected to it.… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
70 satisfied customers
Need helps to reset password. ago months perhaps
Need helps to reset password JA: When did you last change your Wi-Fi password? Customer: Long ago months perhaps JA: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC… read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x