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Nathan
Nathan, System Administrator
Category: Networking
Satisfied Customers: 25910
Experience:  IT systems admin, network installer
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I have forgotten my password associated with my 2wire564.

Customer Question

I have forgotten my password ***** with my 2wire564. How do I find my password?
Submitted: 2 years ago.
Category: Networking
Expert:  Nathan replied 2 years ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 2 years ago.

There are a few possible ways to get (or change) your password:
1) You can look for a sticker on the back/side of the router, which indicates the factory default (key/passphrase). Note this only works if the password ***** never changed/customized when the router was initially configured
2) You can access the router configuration menu via a computer that is already connected to the router, either via wifi or wired ethernet. This lets you view/change the password.
3) you can do a factory reset of the router, clearing all settings, and allowing that default password ***** function again. Doing this results in having to update the password ***** all devices.

Of these options, I'd suggest #2, but I'll be happy to give more info on any of them, including the basic steps to access the router setup. Or, if you aren't comfortable doing so yourself, I can do it for you remotely.