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Richard, Network Specialist
Category: Networking
Satisfied Customers: 36526
Experience:  20 years consulting in the IT industry with Networking
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I recently got a new cable modem have not been able to

Customer Question

i recently got a new cable modem have not been able to connect to my wireless brother printer. am running on mac 10.10 my printer is HL2270DW thank you/
Submitted: 1 year ago.
Category: Networking
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please, what goes wrong when you try to connect the printer to your new wireless network? What is the error that you get?

Thank you

Customer: replied 1 year ago.
printer is either busy or offline. i can print connected by cable but not wireless
Expert:  Richard replied 1 year ago.

Thank you

Did you go through the installation again to install it on your new wireless network as this needs to be done

Please let me know.

Customer: replied 1 year ago.
no did not try that. is that all that is necessary?
Expert:  Richard replied 1 year ago.

yes. The problem is the printer is linked to your old wireless network, so you need to do a full installation of the printer and join it to your new network.

You install it just like you did when you first received it.

Once done, its on your new network, the computer has the new details to connect to it, so does the printer and you can print wirelessly again.

Let me know the results please.