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I cannot watch my slingbox Solo on my iphone or ipad if the

Customer Question
tv at home connected to...
I cannot watch my slingbox Solo on my iphone or ipad if the tv at home connected to the same receiver is not turned on. Get a message that says "This TV does not support HD. If you replace the HD cables with AV it might resolve." My slingbox is connected with AV standard definition.
Submitted: 2 years ago.Category: Networking
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Answered in 27 minutes by:
9/8/2015
Network Technician: A. Stevens, Network Administrator replied 2 years ago
A. Stevens
A. Stevens, Network Administrator
Category: Networking
Satisfied Customers: 1,557
Experience: 10+ years of Desktop, Laptop, and Server troubleshooting and support.
Verified

Hi, I am A. Stevens here to help with your question! Are you getting the message on your TV or on you iPad/iPhone?

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Customer reply replied 2 years ago
iPad. Screen shows bouncing Direct Logo on acreen and does not espond. When I am near TV or someone else is we turn on the tv and it works great.
Network Technician: A. Stevens, Network Administrator replied 2 years ago

Could you tell me if it works when the TV is unlplugged from the slingbox completely?

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Customer reply replied 2 years ago
That's the funny thing the tv is not plugged into the Slinbox at all.
Customer reply replied 2 years ago
I switched off the splitter that goes from the receiver to the tv and it works.
Network Technician: A. Stevens, Network Administrator replied 2 years ago

you mentioned a splitter, is this so you can have more then 1 AV device plugged in to your TV at one time?

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Customer reply replied 2 years ago
I have a DVD player but only one hdmi but none is hooked to the Slingbox. Also this just started about a month ago.
Network Technician: A. Stevens, Network Administrator replied 2 years ago

So the slingbox is connected to the splitter. What is the splitter then connected to?

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Customer reply replied 2 years ago
Nope that is not what I said. The splitter is hdmi and the Slingbox is AV only. Do you not read my responses completely?
Network Technician: A. Stevens, Network Administrator replied 2 years ago

I am , but I am just a bit confused as to how you have it setup. So the slingbox just connects only to the TV receiver and that is all then correct?

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Customer reply replied 2 years ago
The DTV receiver is connected to the slingbox by AV Cables. The TV is connected to the DTV RECEIVER with HDMI. I can be no more clear than that. As I said in my first message the tv and Slingbox are not connected in any way. Only have a receiver in common.
Network Technician: A. Stevens, Network Administrator replied 2 years ago

Thanks for explaining that. I understand your setup now. Could you disconnected the TV from the receiver then to see if the problem persists?

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Customer reply replied 2 years ago
Read back and you will have your answer.
Network Technician: A. Stevens, Network Administrator replied 2 years ago

So you've already tried to use it with the HDMI cable from the TV to receiver disconnected and it did not work?

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Customer reply replied 2 years ago
The answer is ten exchanges back. Just refund my $26 and we will leave it there and I will fix it myself.
Customer reply replied 2 years ago
No the last time I should have learned I didn't get a reasonable answer and it was a waste of time and got no refund. I should have never given you a second chance if u would rather I can cancel the PayPal but let me know in 10 minutes.
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A. Stevens
A. Stevens
A. Stevens, Network Administrator
Category: Networking
Satisfied Customers: 1,557
1,557 Satisfied Customers
Experience: 10+ years of Desktop, Laptop, and Server troubleshooting and support.

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