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arsufi
arsufi, Computer Hardware Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  MCSE, RHCE, IBM System X Server Certified
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Canon wireless MX472 printer won't print from my laptop

Customer Question

Canon wireless MX472 printer won't print from my laptop anymore....can print from another laptop in the house. The printer app is lost on my laptop. How can I get this app reloaded.
Submitted: 1 year ago.
Category: Networking
Expert:  arsufi replied 1 year ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

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Expert:  arsufi replied 1 year ago.

Since you can print documents from other system we can confirm that printer side is ok..

It is due to these reasons the mentioned laptop refuse to printer..

1: Incorrect / corrupted printer driver

2: Communication problem with printer due to incorrect printer ip address..

Expert:  arsufi replied 1 year ago.

Before we start, i would like to know the printer setup on your laptop. Would you please answer to my below questions.

1: How's the printer connected? (LAN / USB/ Wifi)

2: WHat's the printer ip address if its connected via LAN / Wifi?

3: Check if you can ping from computer to printer..

Also you may try to reinstall the printer application. You can download app from here

http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/office_all_in_one_inkjet_printers/pixma_mx472#DriversAndSoftware

Procedure:

1: Click Above link

2: Click Drivers and softwares

3: Under Recommended Downloads click MX470 series MP Drivers Ver. 1.00 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7

4: Click Download

Install software after download

Note: Make sure printer is turned on and connected to network before you run software

Please update status

Thanks.

Expert:  arsufi replied 1 year ago.

Dear sir,

Can you update status please

Regards,

Fiyaz

Expert:  arsufi replied 1 year ago.

Dear sir,

Is issue resolved?

Please let me know the update

Thanks

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