How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Network Architect
Category: Networking
Satisfied Customers: 11729
Experience:  25+ Years Experience in Field. MCSE, ICCP, CNE, Greenbelt. Certified Network Engineer/Architect
Type Your Networking Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

I'm trying to set up a brand new Brother DS-920DW scanner. I

Customer Question

I'm trying to set up a brand new Brother DS-920DW scanner. I have a surface pro, system 8.1, I can't get the scanner to connect wireless. also, when I press the menu button on the DS-920DW scanner it doesn't show anything on the screen. I have no idea if this is defective or if I'm doing something wrong. the device is on and the battery is charged. Looking for answers, thanks
Submitted: 1 year ago.
Category: Networking
Expert:  Michael Hannigan replied 1 year ago.

Hello. My name is Michael. I can help you with your question.

The way you set up the scanner is to connect to it first as an access point - as though the scanner were your network. Then from the device that you connect to it from, you go to the IP of the scanner and then setup the scanner for your actual network.

After doing this, you can connect to your network again and then you will be able to use the scanner.


Related Networking Questions