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Pete, Networking Engineer
Category: Networking
Satisfied Customers: 17381
Experience:  CISCO Certified Networking Engineer
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We have Comcast Xfinity Internet, we bought a Motorola

Customer Question

We have Comcast Xfinity Internet, we bought a Motorola Surfboard Modem/Router. My phone, desktop, iPad and laptop stay connected most of the time, however the other 3 people in my family have continuous problems.
Their phones, tablets, xbox, laptops and our DVD player won't stay connected and we have to unplug the modem constantly to get them to connect again. When we do this many of the devices require we reenter the password (which is ridiculously long). And you can easily spend 20 minutes trying to get them to reconnect.
Comcast technical support has been horrible so i was wondering if here can help figure why devices won't stay connected?
Submitted: 1 year ago.
Category: Networking
Expert:  Pete replied 1 year ago.

Hi there,

Try updating the firmware on the Motorola modem/router.

Let me know if that helps.

Customer: replied 1 year ago.
Ok, I will try that when I get home tonight and let you know.
Expert:  Pete replied 1 year ago.

Ok, how did it go?

Customer: replied 1 year ago.
Still at work but w
Customer: replied 1 year ago.
Will try tonight
Expert:  Pete replied 1 year ago.

Any luck?

Customer: replied 1 year ago.
No, I can't figure out how to update it. I will have to work on this when I have a couple hours, probably this weekend. If I can't get it I will be back in touch. Thanks
Expert:  Pete replied 1 year ago.

Ok, thanks for the update!