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I'm trying to setup my E1000 router and it is not letting it

Customer Question
Hi I'm trying to setup my E1000...
Hi
I'm trying to setup my
E1000 router and it is not letting it set up from cd
Submitted: 2 years ago.Category: Networking
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Answered in 8 minutes by:
8/21/2015
Network Technician: Viet - Network Tech, Computer Support Specialist replied 2 years ago
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 38,538
Experience: Great troubleshooting skills with computer and network.
Verified
Hello! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Was it working previously? Or is this a new router?
Is there any error or message?
What's the brand/model of your Internet modem device?
Please reply at the box below. Thank you.
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Customer reply replied 2 years ago
It was working previously at one time, it was put away and hasn't been used so I loaded it
Error message says router was not successfully set up when I put the cd in my computer
I remember the router name was gold horse but don't remember the security code to it
Network Technician: Viet - Network Tech, Computer Support Specialist replied 2 years ago
What's the brand/model of your Internet modem device?
If you test connecting the modem to the router's Internet port with an Ethernet cable, then connect the computer to a LAN port on the router with another Ethernet cable, then wait a bit, then does internet work that way?
Please reply at the box below. Thank you.
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Customer reply replied 2 years ago
This router is the linksys e1000
Network Technician: Viet - Network Tech, Computer Support Specialist replied 2 years ago
That's the model of the router. How about the brand/model of the Internet modem?
If you test connecting the modem to the router's Internet port with an Ethernet cable, then connect the computer to a LAN port on the router with another Ethernet cable, then wait a bit, then does internet work that way?
Please reply at the box below. Thank you.
Ask Your Own Networking Question
Customer reply replied 2 years ago
Sorry the modem is an arris surfboard model sb6121
Network Technician: Viet - Network Tech, Computer Support Specialist replied 2 years ago

Thank you. Please try the following fix:

  1. Go to Start->Control Panel->Add/remove programs, and remove the Cisco Connect or Linksys Connect program, if it's there.
  2. Connect the modem to the router's Internet port with an Ethernet cable, then connect the computer to any LAN port on the router with another Ethernet cable, and connect power cord to the router.
  3. Use a pin or pen, and push and hold the small (red) Reset button at the back of the router for about seven seconds.
  4. Insert the router's CD disk to install / set up the router. (Or you can download / run the router's setup program at the website below):
    http://www.linksys.com/us/support-article?articleNum=148397
  5. (Or another way is to connect both modem and computer to router as in Step #2 above, then go to the website http://192.168.1.1 , and enter admin for both the username and password ***** prompted, then it will show the setup page there.)

Please reply at the box below to continue troubleshooting. Thank you.

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Viet - Network Tech
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 38,538
38,538 Satisfied Customers
Experience: Great troubleshooting skills with computer and network.

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