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Is this the first time you have tried to use a citrix app to connect on this exact windows 8.1 computer? Or, was it working for you previously and then suddenly quit working?
How long ago was the last time you remember it was working correctly?
Thank you in advance for your response,
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
My apologies for the delay in getting back to you. By the time you responded it was well past the end of my shift.
SInce you mention people with your specific PC are having issues. Can you relay the full name brand and model of your machine?
Also, are you using a VPN?
And who is your antivirus with? And do you use any 3rd party firewall or network security software?
Thank you for getting back to me.
Since you and I werent able to resolve or work on the issue together. This link may be of interest to you.
To request me personally at a later date, type in your question in the "ask your question" box on the below webpage.http://www.justanswer.com/computer/expert-technicalsupport/When typing out the question,start your questions with the text For Dustin S only".As soon as I am notified of the request, I will get in contact with you.