How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask A. Stevens Your Own Question
A. Stevens
A. Stevens, Network Administrator
Category: Networking
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
71208907
Type Your Networking Question Here...
A. Stevens is online now
A new question is answered every 9 seconds

My Epson Artisan 837 will not reconnect with my new router.

Customer Question

My Epson Artisan 837 will not reconnect with my new router.
Submitted: 2 years ago.
Category: Networking
Customer: replied 2 years ago.
Had to replace my router. I cannot get my Epson Artisan 837 to connect. have restored default settings in printer. Then put in the correct password ***** the router but it will not connect. Have tried it 3 or 4 times. What am I doing wrong?
Expert:  A. Stevens replied 2 years ago.

Hi, I am A. Stevens here to help with your question! I assume you are trying to connect wirelessly correct?

Customer: replied 2 years ago.
Have now uninstalled printer. Epson is sending me a download for windows8.
Expert:  A. Stevens replied 2 years ago.

Great, yes you would want to follow the Epson software exactly, otherwise the connection may not work correctly

Expert:  A. Stevens replied 2 years ago.

Please let me know when you have the Epson software and I can assist you to get everything connected

Customer: replied 2 years ago.
ok. They can't seem to get the email to me very quickly.
Expert:  A. Stevens replied 2 years ago.

No problem, just let me know when you have it