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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Why does my control 4 remote just say waiting and won't let

Customer Question

why does my control 4 remote just say waiting for network and won't let me do anything ?
Submitted: 1 year ago.
Category: Networking
Customer: replied 1 year ago.
why is the time on my remote wrong? how do i fix it?
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

This happens when the main processor unit is offline.

Find the control4 "box" and unplug power to it for 60+ seconds

If no change, look on the back for a small reset button (hole) and press that briefly (no more than 5 seconds).

Let me know if that helps,


Customer: replied 1 year ago.
i unplugged it and it didn't work. I can't find a reset button on it
Customer: replied 1 year ago.
now the remote is not working
Customer: replied 1 year ago.
remote is working now but time is still wrong
Expert:  Nathan replied 1 year ago.

Is it still saying waiting for network?
Note: Please only reply once, when you send multiple replies you get lost in the queue and I don't see them.

Customer: replied 1 year ago.
no, its working the time is just wrong still
Expert:  Nathan replied 1 year ago.

Okay, that is a setting in the programming. You can't adjust it directly, it syncs automatically.

Remove the battery from the remote for a few minutes to reset it, and it should sync back up on its own after awhile.

Customer: replied 1 year ago.
still didn't work :(
Expert:  Nathan replied 1 year ago.

Okay if it did not update automatically, you can continue waiting, or the programming can be adjusted.

This system is not designed for you to be able to change the programming yourself though.

The control4 systems are highly restrictive and require an authorized dealer/installer.

I can help you find the closest installer, if you aren't familiar with one already.