Ask Computer Networking Questions and Get Answers ASAP
If you have any anti-virus or firewalls set up on your computer, try temporarily disabling them, then try connecting the camera again.
If that still doesn't work, try connecting the camera to a different wireless network using a different computer to confirm the camera is working correctly.
does it detect the cameras when they are attached by ethernet ?
Understood. they work a lot easier if you dont have to run a 100 foot ethernet cable :)
But you need the ethernet cable to connect to it in order to put the wifi settings in.
Does that portion of the install fail with an error or does it just stop picking them up when you remove the cable ?
i havent seen the setup screen so its tough for me to say what is happening. i can offer to log in remotely and go through it with you. maybe i can see something that you are missing. i can go into the router for instance and see if the camera shows up there
thats up to you if you want me to try. there is an extra charge for the service. If the camera is defective there isnt going to be much i can do. But maybe there is a seperate procedure to add vs a new camera or they are going on a bad ip address or something like that which i can track down and fix.
that would be great.
If you want to accept the offer now i can give you my phone number now and you can call me whenever its convenient or during the week to set an exact time. Its my cell phone and you can always get me on it.