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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Have a toshiba windows 8 that i am unable to get into. Model

Customer Question

Have a toshiba windows 8 that i am unable to get into. Model number if C855S5110. I haven't used for awhile, so can't remember password Therefore can't get in.
Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Do you mean you cannot open any program on the Toshiba computer at all?
Does it show a name or a username at the password ***** login screen?
Does it also show an email address at the password ***** login screen?
Are you at this web page on another windows or mac computer?
Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you.