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I have a Gateway NV57H77U laptop. It's not connecting to the

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I have a Gateway NV57H77U...
I have a Gateway NV57H77U laptop. It's not connecting to the internet, though another laptop and cell phone do connect. "Windows Network Diagnostics" says, "Wireless capability is turned off"
Submitted: 2 years ago.Category: Networking
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Answered in 5 minutes by:
7/20/2015
Network Technician: IT Miro, Computer Scientist replied 2 years ago
IT Miro
IT Miro, Computer Scientist
Category: Networking
Satisfied Customers: 3,243
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
Verified

Hello! I am IT Miro and I will assist you on this question.

Please tell me if Windows 7 is installed on your Gateway laptop or another Windows version?
Thanks,
IT Miro
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Customer reply replied 2 years ago
hello
Customer reply replied 2 years ago
Windows 7
Customer reply replied 2 years ago
Is anyone there?
Network Technician: IT Miro, Computer Scientist replied 2 years ago
Please wait while I write you the instructions on how to enable the wireless network adapter since it seems to be disabled.
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Customer reply replied 2 years ago
Okay, I'm waiting. I'm typing you from a different computer than the computer that is having the internet connection problem
Customer reply replied 2 years ago
My phone number is(###) ###-####in case the internet connection is interrupted
Network Technician: IT Miro, Computer Scientist replied 2 years ago
Please follow these instructions to enable the wireless network adapter:
1. Click the Windows Start button and then click on Control Panel. There click on "Network and Internet" and then on "Network and Sharing Center"
2. Click on "Change adapter settings" located on the left side
3. You will see a list of installed network adapters. Locate the one that is named "Wireless Network Connection" and right-click it and select "Enable". Once enabled, you should be able to connect to a wireless network as before
In case you don't see the "Enable" option, but only "Disable", it means the adapter has already been enabled. In that case, you will need to use the keyboard shortcut keys to fully enable the wireless network adapter. So, please press the Fn and F3 keys at the same time. The Fn key is located near the Windows logo key in the upper left corner of the keyboard and F3 is located right above the number 3 key. Once you have pressed Fn and F3 keys, check if you can now connect to a wireless network.
Let me know the results.
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Customer reply replied 2 years ago
I clicked on the Windows start button. I don't see a "Network and Internet". There is "Internet Options", Network and Sharing Center
Network Technician: IT Miro, Computer Scientist replied 2 years ago
OK, you can click on "Network and Sharing Center" and then continue from the step 2.
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Customer reply replied 2 years ago
In "Network and Sharing Center" there is no "Change Adapter Settings"
Customer reply replied 2 years ago
Sorry, it's on the upper left
Network Technician: IT Miro, Computer Scientist replied 2 years ago
Yes, it's on the left side as I wrote.
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Customer reply replied 2 years ago
Under "Network Connections", there is not an option that says "Enable"
Network Technician: IT Miro, Computer Scientist replied 2 years ago
The Network Connection is a section that will list all installed adapters. You should see "Local Area Network" and "Wireless Network Connection" adapters.
Right-click on "Wireless Network Connection" adapter and click Enable.
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Customer reply replied 2 years ago
Under Network Connections, one says "Local Area Connection" and says, "Network cable unplugged".The onther one says, "Wireless Network Connection", and it says, "Not Connected"
Customer reply replied 2 years ago
I Right clicked on "Wireless Network Connection", but there is no "Enable"
Network Technician: IT Miro, Computer Scientist replied 2 years ago
OK. Please proceed with the wireless network keyboard shortcut instructions I mentioned.
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Customer reply replied 2 years ago
When I pressed the Fn F3 keys, the only thing that happened was that the "Wireless Network Connection" box flickered
Customer reply replied 2 years ago
The Wireless Network Connection still says "Not connected"
Network Technician: IT Miro, Computer Scientist replied 2 years ago
After you have pressed the Fn and F3 keys, please right-click on "Wireless Network Connection" and select Connect / Disconnect.
You should then see a list of available wireless networks located in the bottom right corner where you can select your wireless network to connect to.
If you don't see such list, press the Fn and F3 keys again, and then select Connect / Disconnect again.
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Customer reply replied 2 years ago
I did that. I'm not getting a list of available connections. I just get a box in the lower right corner saying "not connected"
Network Technician: IT Miro, Computer Scientist replied 2 years ago
Please run Windows Network Diagnostics again. If you still see the same message, please check if there is "Apply Fix" option available. If it is, click it.
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Customer reply replied 2 years ago
do you mean "troubleshoot"?
Network Technician: IT Miro, Computer Scientist replied 2 years ago
Correct.
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Customer reply replied 2 years ago
i did that and I don't see and "apply fix" option
Network Technician: IT Miro, Computer Scientist replied 2 years ago
Does it still say "Wireless capability is turned off" or something else?
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Customer reply replied 2 years ago
still off. There is another option "System Restore Point"
Network Technician: IT Miro, Computer Scientist replied 2 years ago
Please click the Windows Start button and then start typing mobility center in the search box. Click on the Windows Mobility Center icon appeared under the search results.
It will open a window with several options. Please check if you can click on "Turn wireless on" for the Wireless Network.
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Customer reply replied 2 years ago
Okay, I'll try that. It will be several minutes.I do have a backup of the hard drive. If something fails, I've restored the entire c drive from the external drive. I tried the system restore, and now I'm waiting for it to process
Network Technician: IT Miro, Computer Scientist replied 2 years ago
Sure, you can restore from the backup you had created, but first check if you can solve the problem without restoring from the backup.
So, check with Windows Mobility Center.
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Customer reply replied 2 years ago
It's still processing the Windows "System Restore".
Network Technician: IT Miro, Computer Scientist replied 2 years ago
OK.
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Customer reply replied 2 years ago
I started "System Restore" before you mentioned "Windows Mobility".
Network Technician: IT Miro, Computer Scientist replied 2 years ago
I noticed. :)
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Customer reply replied 2 years ago
This "System Restore" said that it is restoring it to the 07-17-15 date that says, "Microsoft Critical Update. 07-17-15 was during a time when a technician was working on this computer
Network Technician: IT Miro, Computer Scientist replied 2 years ago
Well, something caused this problem with the wireless connectivity.
Let me know if System Restore helped undo those changes.
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Customer reply replied 2 years ago
Well, if this "System Restore" doesn't work, I maybe should try my "Acronis Backup" program and restore the hard drive to a previous backup that I did yesterday. If I remember right, when I backed it up, the internet was working. This may take a while... Is there a way to contact you back if it doesn't restore the internet connection?
Customer reply replied 2 years ago
Now it is done with the System Restore and it is rebooting
Network Technician: IT Miro, Computer Scientist replied 2 years ago
OK.
You can go back to this web page any time and send me a message, and I will respond.
For easier access, you can bookmark (save to favorites) this link:
http://www.justanswer.com/computer-networking/97gui-gateway-nv57h77u-laptop-it-s-not-connecting.html
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Customer reply replied 2 years ago
The internet connection did not work after the System Restore. I'll restore the computer using Acronis Backup to restore the computer to what it was like yesterday. I'll contact you if necessary.
Network Technician: IT Miro, Computer Scientist replied 2 years ago
Take a quick check in Windows Mobility Center before you proceed with Acronis Backup.
There click on "Turn wireless on".
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Customer reply replied 2 years ago
Yes, I did check the Windows Mobility Center just after the Windows Restore, but it wouldn't enable wireless connection.
Network Technician: IT Miro, Computer Scientist replied 2 years ago
Hold on, let's try with one more suggestion.
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Network Technician: IT Miro, Computer Scientist replied 2 years ago
You can uninstall current wireless network drivers and then re-install them. That should reset all wireless network settings.
To do that, follow these instructions:
1. Right-click the Computer icon and select Manage
2. Click on the Device Manager located on the left pane. There expand the Network adapters and locate wireless network adapter - it should say Intel WLAN or Qualcomm Atheros or Ralink or Realtek, or anything with the words "wireless", "wifi" or "wlan". If you see "Gigabit Network Connection" next to Intel, it represents the wired network adapter (LAN) so don't make changes to this one
Once you have located your wireless network adapter, right-click its name and select Uninstall. Check the "Delete the driver software for this device" check-box if it is available
3. Confirm by clicking OK and once you see it has disappeared from the list, restart your computer
4. When your computer restarts, it will automatically re-detect the wireless network adapter and re-install the drivers
5. After that, check if the wireless network is working
Let me know the results.
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Customer reply replied 2 years ago
I'll try that
Customer reply replied 2 years ago
Under "Network Adapters" there are two.... Atheros AR5897 Wireless Network Adapter ...and.... Broadcom Netlink (TM) Gigabit Ethernet
Network Technician: IT Miro, Computer Scientist replied 2 years ago
"Atheros AR5897 Wireless Network Adapter" is your wireless network adapter. Uninstall that one.
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Customer reply replied 2 years ago
should I also delete the driver software?
Network Technician: IT Miro, Computer Scientist replied 2 years ago
Yes.
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Customer reply replied 2 years ago
Okay, I did that, now it's rebooting
Customer reply replied 2 years ago
It didn't connecI Also I went into Windows Mobility Center and it didn't work. I'll do the Acronis restore to yesterday's backup; that is a clean backup... The internet was working prior to that
Network Technician: IT Miro, Computer Scientist replied 2 years ago
It sounds like a good solution. I am not sure what else to suggest you regarding the fixing this problem.
Hopefully, the Acronis Backup will solve the problem.
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Customer reply replied 2 years ago
Thanks, ***** ***** ...All part of troubleshooting. Thank you for sticking in there. I'll let you know one way or the other. Please take care.
Network Technician: IT Miro, Computer Scientist replied 2 years ago
You're welcome!
Take care as well.
For any other computer-related issue, feel free to let me know. I will do my best to help you.
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Network Technician: IT Miro, Computer Scientist replied 2 years ago
Hi again!
I am following up with you to check how restoring from the Acronis backup went.
Is your laptop fully functional now?
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IT Miro
IT Miro
IT Miro, Computer Scientist
Category: Networking
Satisfied Customers: 3,243
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Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional

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