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Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 9852
Experience:  Information Technology Specialist
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I have an RCA stereo system. Reference #1YZR7CWALB I

Customer Question

I have an RCA stereo system. Reference #1YZR7CWALB I can't get it to play anymore. It says it is connected to my WIFI but it also says Can't establish a reliable connection to the server. I have unplugged it waited 30 seconds and started over and no matter what I do it won't work. My smart smartphone and iPad work fine. What do I need to do to fix this?
Submitted: 2 years ago.
Category: Networking
Expert:  Randy IT Tech replied 2 years ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
What is the model number of the system please?
Customer: replied 2 years ago.
RCS3101T
Customer: replied 2 years ago.
What is a phone # can call to talk to you?
Expert:  Randy IT Tech replied 2 years ago.
sorry, I can only chat here. your system has the removable tablet, remove the tablet and then tap on wifi, then tap on the name of each network and choose remove. Then power off the tablet and power back on, then reconnect to wifi. If the wifi still fails press the reset button on the the back of the tablet for 10 seconds.
Customer: replied 2 years ago.
Hold on I'm trying.
Expert:  Randy IT Tech replied 2 years ago.
okay, take your time.
Customer: replied 2 years ago.
I can't get to where it says remove but I went thru all the other steps and it says the same.
Customer: replied 2 years ago.
Wait a minute my son is trying to do what you say. Please hold on.
Expert:  Randy IT Tech replied 2 years ago.
okay,
Customer: replied 2 years ago.
It is saying authenticating
Expert:  Randy IT Tech replied 2 years ago.
sounds good!
Customer: replied 2 years ago.
It is still saying authenticating. Is it stuck?
Expert:  Randy IT Tech replied 2 years ago.
yes, it should be connected by now.
Customer: replied 2 years ago.
No it just stays on authenticating
Customer: replied 2 years ago.
I will push the reset button for 10 seconds
Expert:  Randy IT Tech replied 2 years ago.
okay,
Customer: replied 2 years ago.
It just goes right back to authenticating
Expert:  Randy IT Tech replied 2 years ago.
okay, try unplugging the power cord on your wifi router for 1 minute then try connecting again.
Customer: replied 2 years ago.
What do you suggest I do now?
Expert:  Randy IT Tech replied 2 years ago.
try unplugging the power cord on your wifi router for 1 minute then try connecting again
Customer: replied 2 years ago.
Ok
Expert:  Randy IT Tech replied 2 years ago.
let me know how it goes please.
Customer: replied 2 years ago.
Test
Expert:  Randy IT Tech replied 2 years ago.
were you able to get on wifi with the tablet?
Customer: replied 2 years ago.
No it still says authenticating
Customer: replied 2 years ago.
Since you can't talk to me on the phone, I called and the lady said if you would opt out they have an expert that will talk to me on the phone.
Expert:  Randy IT Tech replied 2 years ago.
Okay, the next option will be to restore the tablet to factory settings.
Step 1. With your tablet off, press and hold the volume up (+) button and power button until you see the RCA splash screen with Nipper and Chipper. Release both buttons to reveal the Android bot on his back with a caution symbol above him.
Step 2. A new screen will appear asking you to use your volume up/down keys to move and the power button to select.
Step 3. Use the volume down (-) button to highlight "wipe data/factory reset." Once highlighted, select using the power button.
Step 4. A new screen will appear asking you to confirm your selection. Use your volume down (-) button to highlight "Yes -- delete all user data." Press the power button to select once highlighted.
Step 5. Once the tablet is finished wiping data, you may press the power button to select "reboot system now." This will restart your tablet.
Step 6. The system will begin to reboot and once again display the RCA logo with Nipper and Chipper. The next "Welcome" screen will prompt you to select your language of choice. Scroll through the options using your finger and press start when finished.
Customer: replied 2 years ago.
I have a knob volume
Customer: replied 2 years ago.
I see the volume buttons on screen. Hold on again
Customer: replied 2 years ago.
The screen won't flash it just turns off
Customer: replied 2 years ago.
We fixed it. Thankyou
Customer: replied 2 years ago.
Is someone there
Expert:  Randy IT Tech replied 2 years ago.
Open the settings menu. On the left hand side scroll and select Backup and Reset. Select Factory Data Reset, then select Erase Data. Then the tablet will erase its memory back to factory settings. Once it has completed the tablet will reboot normally