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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Model UN40 EH5300FXZAS/N Z4TV 3C FO BO3505Smart tv stopped

Customer Question

model UN40 EH5300FXZA
S/N Z4TV 3C FO BO3505
Smart tv stopped working on wi-fi - SmartHub won't connect --get default that says no internet connection - - rebooted tv and modem from warner cable - - reset router but won't connect to internet - - all other devices ok on Wi-Fi except the Samsung tv
cable ok to see all tv channels but no connect to internet when hit smart hub
warner cable said to call Samsung to reset the tv to internet - - when I bought the Samsung - I just plugged it in and worked immediately with internet wi-fi
Barry in Los Angeles
Submitted: 2 years ago.
Category: Networking
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Are you using wifi, or wired ethernet?
Customer: replied 2 years ago.
Just received Samsung software
Update from Samsung
Will call back if doesn't work
Expert:  Nathan replied 2 years ago.