My name is***** will assist you.
I am sorry to hear that you are having this issue.
Does she have any other computers connected wireless through the netgear?
If you have a Windows computer that is currently connected to the Internet through the wireless router
the password ***** ***** that computer.Please follow these steps:
* Click the wireless strength indicator on the Windows taskbar (bottom right corner).
* Right-click your wireless network name, and then select Properties.
* Click on the security heading, Select Show characters to display the wireless network password.
If not then try this please>Log in to your NETGEAR router by typing one of these into your empty address bar at the top in your internet browser.
Then Enter the username (admin) and password. By default, the password ***** ***** or 1234 (for older router models) unless it has already been changed.
From the left-hand navigation menu of the Router administration interface, select Set Up > Wireless Settings
Note: On some routers this option will be under BASIC > Wireless.
From the center screen, you find the current wireless security settings under the Security Options heading.