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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My Kindle can't find my router anymore, even when I enter the

Customer Question

My Kindle can't find my router anymore, even when I enter the address; it says it's too far away
Submitted: 2 years ago.
Category: Networking
Expert:  Jason Jones replied 2 years ago.

If anyone wishes to ask Jason a question directly,
they can do so at the following page:

I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
May I ask for the model name of your Kindle?
I will be standing by.
Thank you,
Customer: replied 2 years ago.
Kindle Fire 6". It's worked since I got it, about three months ago and suddenly it lost WI Fi.
Customer: replied 2 years ago.
Oh, and all the debris. I have reset the router, disconnected it for up to 8 hours, plugged it back in ad got all the lovely lights where they should be, I reset the Kindle and then I factory reset the Kindle and what it's seeing is my computer name which is not a network. It can't see the router/
Customer: replied 2 years ago.
Oh, and more debris. Amazon says it's not the Kindle. My ISP says it's not them and since it's not their router, they can't help. Amazon and ISP -- last hopes.
Customer: replied 2 years ago.
And my internet is back up
Customer: replied 2 years ago.
Hmm. I have the strangest feeling I'm just talking to myself
Customer: replied 2 years ago.
OK, well, this was fun. I guess I get my money back. Bye.