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Nathan, System Administrator
Category: Networking
Satisfied Customers: 25399
Experience:  IT systems admin, network installer
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Trying to get my Samsung smart tv to work. Haven't used it

Customer Question

Trying to get my Samsung smart tv to work. Haven't used it for a long time. When I try to connect it to my router it says - physical connection established but not working, check the TV or connected devices network setting
Submitted: 2 years ago.
Category: Networking
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Can you tell me where you're seeing this message? Are you using wifi or ethernet?
Customer: replied 2 years ago.
Wifi. I see it after I ask the tv to connect to my router and put in my router password. It comes up on my tv screen
Expert:  Nathan replied 2 years ago.
Okay, how far is the tv from your router?
Customer: replied 2 years ago.
Wifi. One wall away. It has worked before just haven't used it for awhile. It was originally asking for some sort of password ***** I first tried using it today. I could remember what password ***** used so I reset it and can't get it to connect now
Expert:  Nathan replied 2 years ago.
Well if it is getting to this point, it is connecting to the router, meaning a LAN connection, but not able to connect through to the internet. That is usually the result of outdated firmware. I was going to suggest, if it is close enough, plugging into the router direct via ethernet, which is more easily updated automatically.If that isn't an option, we'll need to manually update the firmware next.
Customer: replied 2 years ago.
It's not close enough
Expert:  Nathan replied 2 years ago.
Go here: down to the DOWNLOADS, and click the first 2 items there. One is the instructions, the other is the update file.
Customer: replied 2 years ago.
Do I need to be on a computer? I'm on my iphone
Expert:  Nathan replied 2 years ago.
Yes, the update has to be done via the computer. You have to download the update file to your computer, copy it to a usb memory stick, then install that to the tv.
Customer: replied 2 years ago.
I don't have usb memory stick. I can get one tomorrow. Can I use and external harddrive?
Expert:  Nathan replied 2 years ago.
A hard drive is going to be too big, the tv won't recognize it.And it has to be blank, I'm assuming you wouldn't want to completely erase/format your external drive.Just bookmark/favorite this page and you can get back in touch with me tomorrow if/when needed.
Expert:  Nathan replied 2 years ago.
Chances are the firmware update will fix the problem. If it still has issues though there are some other settings we can adjust on the tv and possibly on the router as well.
Customer: replied 2 years ago.
Ok. Thank you
Expert:  Nathan replied 2 years ago.
You're very welcome, and best of luck to you.Nathan