How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Claws224 Your Own Question
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

Case No: 25432436Problem: WN2500RP - No internet connection

Customer Question

Case No: 25432436
Problem: WN2500RP - No internet connection
I have a Netgear extender that stopped working. It is under warranty but the agent said that i need to purchase the tech support package to check it out. My tech guy said that it is not the settings but the Extender. Are you going to honor the Warranty and fix it or take it back and give me my money back?
It is not so much the money but the principle. i will make this an issue.
Submitted: 2 years ago.
Category: Networking
Expert:  Michael Norman replied 2 years ago.
Hello. My name is, Mike. I'd like to try and assist you today. Please understand you submitted your question to JustAnswer and not to Netgear. I am not affiliated with Netgear in any way. However I do understand your issue. Given that the device is still under warranty, and you are unable to get proper assistance from Netgear, your best course of action is to take it back to the store you purchased it from. Explain to the retailer the issue and that the item is covered under warranty. Request that they do one of the following: 1) Replace the device for you since you are unable to get anywhere trying to contact Netgear, or 2) Have the store contact Netgear to resolve the issue.Retailers typically have direct numbers that are not readily available to the public for resolving issues. It would be wise to have the retailer contact them and explain the issue. More times that not, Netgear will approve the store to provide you a replacement device on the spot.