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Richard, Network Specialist
Category: Networking
Satisfied Customers: 36777
Experience:  20 years consulting in the IT industry with Networking
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I have internet connection on my Hp G61 Laptop, but cannot

Customer Question

I have internet connection on my Hp G61 Laptop, but cannot open internet explorer. everything wa working fine a few months back, how can i resolve this problem?
Submitted: 2 years ago.
Category: Networking
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What error do you receive when you try to open internet explorer?
Customer: replied 2 years ago.
their is no error message when i try to open internet explorer. when you click on it to open up, it acts like it is going to, and the cursor starts spinner and then nothing happens
Expert:  Richard replied 2 years ago.
Thanks, ***** ***** usually an indication of corruption within windows.
do the following please
Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.
A black window will open.
Type in it
sfc /scannow
press enter and when it has completed, type in
chkdsk /r
Press enter.
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Then try to open internet explorer.
Let me know the results please

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