How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy IT Tech Your Own Question
Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 9717
Experience:  Information Technology Specialist
Type Your Networking Question Here...
Randy IT Tech is online now
A new question is answered every 9 seconds

My aspire shows unidentified network and will not connect to

Customer Question

My aspire shows unidentified network and will not connect to internet
Submitted: 2 years ago.
Category: Networking
Expert:  Randy IT Tech replied 2 years ago.
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Try a power reset of your router first, unplug the power for 1 minute then reconnect the power cord. Then try the wifi network again.
If that does not work try this next please>
Locate the Windows Menu in the bottom left corner of the task bar.
Select Control Panel from the Menu.
Click the System icon to proceed.
When System and Security is selected from the Control Panel view, select Security.
Click Device Manager from the left hand menu list.
The Device Manager will display all installed and “found” hardware on the computer.
Find the Network Adapters Category and click the "+" to the left.
Right click the Wireless network adapter, select Properties
Choose uninstall.
Select the Uninstall button to remove the existing driver also.
Confirm the Uninstall.